Job description

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound scripted phone calls for our clients' members. You will answer questions related to debt cancellation products and services. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements:

Must be located in or willing to travel to the site location of 112 Main Parkway, Tahlequah, OK 74464

• You will have the opportunity to work from home at a later date depending on your performance and quality.
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• Ability to pass a background check, employment verification, education verification, and drug test
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Equipment Requirements:
All equipment is supplied by Everise while working onsite. If you get the opportunity to move to work at home, based on performance, you will have to provide some equipment at that time.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tahlequah, OK 74464: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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