Job description

The West Virginia Department of Tourism is seeking a Lead Customer Service Representative for the West Virginia Welcome Center on Interstate 64 Eastbound in Huntington.

• Promote West Virginia as a premier tourist destination.
• Greet traveling public, assist in the creation of travel itineraries, provide lodging information, driving directions/mileage, emergency situations (personal and mechanical) while in person, through email or over the phone.
• Serve in a lead capacity, maintain and submit personnel information, manage attendance and schedules, complete pertinent forms and meet deadlines.
• Plan, assign, and review the work of others and train employees in work procedures.
• Organize efficiently to retrieve information quickly and multi-task in a timely manner.
• Maintain a high level of professionalism, information security and confidentiality.
• Implement policies and guidelines.
• Oversee inventory of printed materials/brochures, monthly and weekly reports, including, but not limited to, defining visitor counts and inventory.
• Communicate effectively, assist and provide information to the public, service employees and vending companies located at the Center.
• Attend training, conferences, meetings, and events as required.
• Must have the ability to retrieve information electronically and be proficient in Google Workspace.
• Possess technical skills necessary to perform research on various tourism-related attractions and destinations and provide recommendations to visitors.
• Position requires the ability to maintain a positive, empathetic and professional attitude towards customers at all times.
• Position requires lifting boxes of bulk literature that could weigh up to 50 lbs, and standing for periods of time while stocking and/or assisting visitors.

The exempt position will report to the Director of Visitor Services. The job is located at the Interstate 64 Eastbound West Virginia Welcome Center in Huntington. A minimum of 40 hours per week is required and must be available to work weekends and holidays. Competitive pay and benefits. Some travel required.

Please email a resume to Perri Bone – Perri.K.Bone@wv.gov. Cover letters may be addressed to Tourism Secretary, Chelsea Ruby.

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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