Job description

Job description

Are you looking for a sweet career? Sugaright might be just what you are looking for.

Sugaright in El Paso is looking for motivated individuals to join our creative and hard working team! We offer great benefits, job security, career opportunities, education assistance, and family like working environment!

Job Purpose Summary:
This position is primarily responsible for providing effective customer service for all internal and external Sugaright Refining Services customers. This position will require excellent, in-depth knowledge of the company products and customers? product needs, both what and when, and will require the ability to maintain strong and continuous communication with customers? representatives and appropriate Sugaright plant and management staff.

Essential Responsibilities:
Provide timely and accurate information regarding customer delivery status to customers and plant management staff.

Work closely with the Inventory staff and Plant Management and Supervision to ensure all orders on a constantly changing schedule are met.

Maintain accurate and timely schedules to ensure production needs and customer needs are met.

Provide accurate and timely data to other company management as requested.

Create all required paperwork and forms for product deliveries to customers.

Maintain daily dispatch duties and provide constant communication to our daily logistic partners and dedicated drivers.

Provide timely feedback to company management regarding service failures or customer concerns.

Strive to meet and exceed each customer?s service expectations.

Perform other duties as assigned

Education and/or Experience:
High School diploma or equivalent required, some college coursework desired.

Minimum three years in Customer Service role, ideally with great communication skills via email.

Great follow up skills

Dispatch / Logistics experience preferred.

Language Skills:
English fluency required. Bi-lingual Spanish fluency could be helpful.

Ability to read and write reports and business correspondence required.

Excellent communication skills, both verbal and written required.

Ability to effectively gather and present information and respond to questions from groups of managers, employees, and customers is also required.

Job Type: Full-time

Salary: $16.00 per hour

Benefits:
401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Day Shift

Work Location:
One location

Work Remotely:
No

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