Job description
LE0002 MMM Holdings, LLC
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We look for enthusiastic, customer service oriented representative to serve our Medicare beneficiaries providing education, issues resolution and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides orientation regarding policies and procedures to our members or office staff.
- Assures coverage of Service Operations Regional Offices during normal operating hours.
- Coordinates / advocates resolution of Member issues and concerns.
- Documents visits/calls and issues in C3PO application.
- Forwards, performs and/or processes orientations regarding disenrollment, cancellations, reimbursements, outbound calls, Member/Provider satisfaction surveys, etc.
- Act with a sense of urgency, ownership, and commitment and to give the corresponding follow-up to situations received by members.
- Assure to keeps the daily visits reports updated and all documents received from a member (electronically).
- Assure to know how to manage the VRI system (sign interpreter language.)
- Manage contacts requesting Interpreter Services Provides member materials upon request; acts as primary liaison between beneficiaries and the company.
EDUCATION AND EXPERIENCE
- Associate degree in health, business related field
- Minimum one (1) year experience in healthcare or Contact Center environment. Preferred someone with health plan, medical billing or customer service experience.
- Evidence of good communication, interpersonal and problem‑solving skills.
GENERAL ABILITIES AND KNOWLEDGE
- Computer literate, preferably in the following applications: Word, Excel and Outlook.
- Ability to respond to a high volume of work and always maintain a polite and professional manner.
- Able to function with frequent interruptions.
- Ability to prioritize workloads for maximum efficiency.
- Customer Service Skills: practicing, valuing and supporting service to both internal and external customers.
- Time Management Skills: establishing priorities and accomplishing tasks in a timely manner.
- Teamwork: ability to work in a team environment to create solutions to problems.
- Have strong interpersonal skills.
- Excellent verbal and written communication skills. English literate.
- Typing Skills
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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