Company Information:

Established in 1906, Hill & Markes is a family focused and operated industry leader in wholesale distribution of food service, janitorial, industrial packaging, and office supplies. We are a company where there is no bureaucracy which means our employees are not just another number, everyone is included and has a voice. Our continued success is driven by hiring great people, empowering them to make decisions, and rewarding them in various ways. Hill & Markes believes that all our employees should possess the following Core Values: Hard Working and Dedication, Reliable, Empathy, Open and Honest, and Respectful.

Essential Role Overview:

Hill & Markes, Inc. is looking for a driven Customer Support Reprehensive with good computer and excel skills to support our both our external customers and internal sales team! This position is responsible for a variety of support activities such as digging into delivery and product issues, suggestive selling, and developing long term relationships with our customer base . In this position you would be part of a team directly impacting the success of our company and welcomed with a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the industry.

Role Duties and Responsibilities:

• 
  Develop and maintain long-term trusted advisor relationships with clients and connect with key business stakeholders
• Identify customers’ needs and translate them into requirements to be implemented
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions based on customers’ needs
• Provide support to Sales Team members in timely issue resolution
• Provide support to Delivery Drivers in the aspect of customer service issues
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or requests in the following areas but not limited to pricing, alternative product options, shipping, inventory status
• Submit orders on behalf of customers and sales team
• Exercise independent judgement to complete essential tasks and goals
• Communicate clearly the progress of orders to internal and external stakeholders
• Deliver customized Sales support
• Serve as back up for others as needed or as assigned by supervisor
• Increase sales by suggestive selling
• Perform additional duties as assigned by supervisor
• Ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

• Associates Degree Preferred – will accepted High School Diploma or GED with 2-3 years of relative experience
• Comfort and timeliness in communicating via phone and email
• Great written communication skills and basic math skills as it relates to pricing and billing
• Excellent attention to detail
• Excel experience
• Data and research focused• Data entry experience
• Ability to multitask and switch tasks based on changing priorities
• Excellent interpersonal and communication skills
• Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Experience in a professional office
• Ability to pass drug screening and physical

Other Great Things About Hill & Markes

• Recipient of the below awards:
• Healthiest Employer of 2020 and 2021
• Diversity in Business – from the Albany Business Review 2022
• Top Workplace – Times Union 2021

Hill & Markes Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hill & Markes Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hill & Markes Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hill & Markes employees to perform their job duties may result in discipline up to and including discharge.