Job description

Delivery Express is currently seeking a Customer Service Representative to join our team of professionals in Tukwila, WA.

About Delivery Express:

Delivery Express Logistics, Inc. (DELI) is a leading transportation provider in the Pacific Northwest offering regional logistics, transportation, same-day delivery, and warehousing solutions to a wide variety of industries. With facilities in Seattle and Spokane, our team works closely with our customers, carrier drivers, and vendors to ensure we provide excellent service on over one thousand daily deliveries. Our core values of Integrity, Leadership, Commitment, Excellence, Safety, and Professionalism and our vision “To be indispensable to our customers” contributes to our innovative approach that sets us apart in the industry.

About the role:

The successful candidate will contribute to the success of the customer service team in providing world-class delivery solutions. The primary responsibility is communicating with customers on the phone and through chat to place orders and resolve issues. With a focus on customer satisfaction and care; the goal is ensuring the highest quality of service is provided by strengthening the relationship between Delivery Express and its customers.

This is a full-time position primarily based out of our Tukwila office. Must be able to work remotely 2-3 days per week and have a dedicated space to work and meet the work from home criteria. Days and hours of work are Monday through Friday from 7am to 3:30pm and requires an individual with the flexibility to start earlier or end later when necessary. Occasional evening and weekend work may be required.

What you’ll do:

• Handle 30-60 daily customer service calls, accurately enter customer orders into system and provide service information to the customer
• Interact with customers daily, responding to their questions and guide them to the appropriate service level to exceed their expectations
• Support shared email inbox, responding to 10 – 20 customers email requests per day
• Resolve order issues and client concerns in a timely manner
• Handle calls in support of route work
• Proactively communicating with customers on job changes
• Troubleshoot answers to customer questions when they arise
• Provides support to other departments as needed

Knowledge, Skills, and Abilities:

• A professional, friendly and detail oriented individual
• Excellent creative problem solving and negotiation skills
• Must be detailed oriented with excellent organizational skills
• Must be capable of learning quickly and possesses good communication skills
• Ability to work in a fast-paced environment with deadlines
• Experience solving problems in a positive manner
• Have an aptitude for learning new systems
• Knowledge of the Puget Sound region, including major cities and highways
• Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word

Education and Experience

• High School diploma or equivalent preferred
• 1-2 years of customer service experience, preferably in an office or call center environment, Delivery or Transportation operations experience is a plus

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The employee is regularly required to talk or hear. The employee frequently is required to stand, sit, or walk in both an office and warehouse environment.

What we offer:

We value and appreciate your hard work and professional dedication and will reward you with a compensation package that includes competitive base pay as well as a benefits package. Your benefits will include:

• Profit sharing
• Medical, Dental, and Vision coverage
• Life insurance
• Short Term and Long Term Disability insurance
• 401(k) w/ company match
• Paid Time Off

To Apply:

Please submit your resume via the “APPLY NOW” button

Equal Opportunity Employer

Applicant may be subject to a background check

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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