Job description

Who We Are....

Our Family-owned business is recognized as an industry leader in sales, service and the installation of garage doors and openers in Kane, DuPage & Kendall counties. With over two hundred and forty years of combined garage door experience, we can assure our customers receive solid service, solid sales and solid products. Our expertise is what allows us to stand apart from the rest.

What We Stand For....

We’re a proud supporter of Habitat for Humanity, Little City Foundation, Wounded Warrior Project, Folds of Honor, and Hillside Disabled Veterans Home Project.

The Benefits....

We value your welfare and that of your family, which is why we provide competitive benefits.

Full Time Employees will have access to enroll in Humana Health Insurance (PPO) and accrue Vacation/holiday hours (based length of service), IRA with 3% Company Match, Paid Jury Duty and Bereavement leave, and Career Advancement Opportunities.

What You'll Do....

· Interact with customers via telephone and email to provide support and information regarding products and services

· Inquire as to where/how did customer find our name/number

· Collect and enter orders for new or additional products and services

· Field customer questions and complaints

· Ensure the appropriate actions are taken to resolve customer problems and concerns

· Maintain customer accounts and records of interactions with details of inquiries, orders, or concerns

· Dispatch and schedule service employees

· Email and prepare paperwork for service employees

· Fill out survey sheets and schedules surveys for customers

· Greet clients at the front door when necessary

· Performs other related duties as assigned

Requirements for Success in this Role....

· High school degree (required)

· 3-5 Years of Customer service experience (required)

· Working knowledge of Microsoft Office including Word, Excel, and Outlook (preferred)

· Working knowledge of QuickBooks Desktop version and Google Maps (preferred)

· Excellent written and verbal communication skills

· Ability to prioritize and manage multiple tasks

· Service-oriented and able to resolve customer grievances

· Extremely detail-oriented and organized

· Willingness to learn and adapt to change

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

Equal Opportunity Employer

We believe that a diverse and inclusive workforce drives innovation and excellence. As an equal opportunity employer, we are committed to creating a workplace where all individuals are valued and respected, and where discrimination based on race, religion, gender, age, nationality, sexual orientation, gender identity, disability, or veteran status has no place.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Batavia, IL 60510: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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