Job description

How You Will Contribute to the Success of CAC

As Customer Service Representative, you will be responsible for providing above-and-beyond, fantastic customer service by establishing trusting relationships. Customer Service Representatives perform complex duties to achieve high-quality results and customer satisfaction.

Important: You will be required to sit, stand, bend, walk and lift up to 50 lbs. for the duration of the shift.

What You Will Do

• Respond to customer inquiries via phone, online channels such as email, chat, and social media platforms in a prompt and professional manner.
• Answer incoming customer calls and emails, responding to customer inquires in a professional and courteous manner.
• Establish and update accurate client information files in an online system and ensure clients receive all necessary follow-up information.
• Secure, analyze and protect sensitive personal and financial information following company compliance guidelines.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers as necessary to ensure customer satisfaction.
• Maintain a positive and professional attitude at all times.
• Other duties as assigned.

Primary (Minimum Requirements)

• High School Diploma or GED.
• One (1) year of professional work experience in a related industry (customer service and/or sales preferred).

Secondary (Additional Knowledge, Skills, and Abilities)

• Microsoft: Outlook, Word, Excel, PowerPoint, and Teams.
• Able to convey information verbally and in writing.
• Able to work collaboratively in a team environment.
• Able to prioritize multiple, competing priorities and manager time/workload accordingly.
• Able to perform tasks thoroughly and with care; checks work to ensure accuracy and completeness.
• Able to learn new skills.
• Able to collect and analyze information, problem-solve, and make decisions.
• Able to teach or assist others with skill development.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service (Preferred)
• Microsoft Office (Preferred)

Work Location: In person

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