Job description

Purpose & Objective:

The Front Counter Assistant plays a crucial role in our business by supporting service advisors in selling recommended services and repairs to customers. They also handle administrative tasks and provide customer service.

Job Responsibilities and Duties: Essential Duties and Responsibilities:

• Office Support: Perform various customer service and administrative duties such as answering phones, running errands, updating the workflow-board, checking in/out customers, cleaning the office, assisting customers at the counter, performing callbacks, and handling customer loaner cars. Secondary:
• Preparing Paperwork: Create quotes, invoices, and other documents using Shop Management Software.
• Sales: Assist in selling repairs and services to customers under the guidance of a Service Advisor or Store Manager.
• Ordering Parts: Collaborate with Vendors to secure high-quality parts at competitive prices. This involves negotiation and building relationships with parts vendor reps.

Qualifications:

• Customer Service or Administration Experience: Minimum 2 years of experience in customer service or automotive parts/administration.
• Organizational Skills: Ability to work efficiently and complete tasks amidst distractions and interruptions.
• Computer Knowledge: Proficient in using Windows computers, including typing/dictating at least 30 words per minute and operating a cursor.
• Communication Skills: Fluent in spoken and written English.
• Math Skills: Proficient in counting and essential math functions using a calculator.
• Physical Demands: Capable of lifting over 50lbs unassisted, getting in/out of vehicles without help, and driving with passengers.

Job Type: Full-time

Pay: $14.50 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Tucson, AZ 85711: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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