Job description

Are you genuinely excited to help customers? Do you enjoy working with law enforcement, medical, and hospitality professionals? Do you live and breathe customer service? If so, Ace Uniforms is the place for you! We are looking for a Customer Service Representative to work full time between the hours of Monday through Friday 8am-5:30pm and every other Saturday (9am to 2pm)

Serving the community since 1958, Ace Uniforms is a retailer of uniforms and accessories for law enforcement, medical, and hospitality professionals. We develop customized uniform programs for organizations across the nation by leveraging a vast trusted supplier network, coupled with our in-house embroidery and tailoring services. We pride ourselves on the great relationships that we have built with our customer during the decades we have served them and are now looking to expand that team.

We offer a competitive compensation package that includes benefits and bonus potential for great performance!

• Company sponsored medical, dental, vision
• Free life insurance!
• 401(k) with company match
• Employee discount in all stores
• Start earning paid time off on day 1

General Job Description:
As a Customer Service Representative you will provide exceptional customer service to our customers, vendors, and staff while building lifelong relationships. You'll primarily be responsible for guiding your customers through the buying experience by processing work orders, purchase orders, and web orders through our internal systems and vendor web portals. From time to time, you will be assigned special projects by the executive team.

What you will be doing (non-inclusive):

• Provide high quality service that makes the customer go WOW!
• Ensure that your customer's orders are completed and delivered on time
• Work with our vendor partners to place orders on behalf of your customers
• Provide excellent communication to your internal/external customers on the status of their orders - email, phone, and web portals
• Provide product recommendations to your customers to help meet their overall needs
• Work with the internal Ace teams to pick, pack, ship, and bill the customer on time
• Update the leadership team on the status of your orders with lead times and roadblocks
• Work with our production team to push orders to meet delivery dates
• Enter order data into Ace's and vendor's order systems. Multi-tasking is a must!
• Work on special projects assigned by the executive team

Basic Qualifications:

• Customer first attitude
• Natural curiosity to learn new processes, systems, and products
• Is comfortable navigating through scenarios with limited instructions
• Comfortable working in a growing and rapidly changing environment
• Self-organized
• Problem solver
• Attention to Details
• Is comfortable multitasking and working with multiple computer programs at once
• Fluent in English communication, both written and verbal
• 1+ years working in a customer service/retail/sales/administrative role

Preferred Qualification - not required, but nice to have:

• 3+ years working in a customer service/retail/sales/administrative role
• Data entry experience
• Experience working with Law Enforcement, Medical, or Hospitality professionals
• Experience working in the uniform and accessories industry

This position reports to the San Diego Customer Service Manager.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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