Job description

POSITION SUMMARY: Supervise the day to day operations of the retail store including security, customer service, cash operations, new accounts, and teller transactions while ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and provide customer service on a variety of relatively complex transactions; opening of savings and checking accounts, handling customer basic questions. Cross-sell existing deposit products individually and through retail staff. Participate in the referral of loans and credit card applications. Responsible for accurate and timely filing of all currency transaction reports for cash transactions over $10,000. Responsible for the management of the branch during Branch Manager absence. Train the staff on basic job functions, utilizing In-Branch training for new hire training and reinforcing knowledge and tools implemented through compliance and retail training. May represent Bank in community/economic development activities and initiatives. Proficient in Insight system, branch capture and basic business software.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:

• Directs daily operations, maintaining adequate staff, supervising all branch staff and branch balancing settlements. Insures proper cash requirements and that of other negotiable instruments. Assign routine tasks to subordinates. Monitor completion of all routine activities. Control operating charge-offs, teller overages and shortages, and other cash items.
• Responsible for maintaining a desired level of quality service to customers. Handle inquiries from subordinates regarding customer service; customer’s complaints, and daily correspondence. Initiates potential new customer contacts.
• Manage the accurate and timely filing of currency transaction reports (CTR’s) by actively reviewing the MS Cash report daily, the daily CTR e-mail from Retail Administration, and by maintaining a competent level of CTR performance according to the CTR Certification Program for Customer Service Managers.
• Assist in developing and implementing methods to attain sales goals. Achieve assigned individual goals and motivate staff to achieve goals. Recommend branch procedural improvements.
• Give feedback on staff performance and recommend transfer, termination, and other disciplinary actions and promotion of staff.
• Participate in community and business organizations.

MINIMUM QUALIFICATIONS:

Associate’s Degree or equivalent required, Bachelor’s Degree preferred. A minimum of 5 years of banking experience which includes some time in a leadership role. Proven sales and leadership skills.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:

• Ability to verbally communicate effectively with others,
• Ability to communicate effectively in writing, using the English language.
• Ability to accurately count and perform arithmetic calculations.
• Ability to work cooperatively with colleagues and supervisory staffs at all levels,
• Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
• Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
• Regular attendance
• Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Starting Rate: $1,846 - $2,019/Biweekly, which annualizes to $47,996 - $52,494

Job Type: Full-time

Pay: $47,996.00 - $52,494.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dorchester, MA 02121: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Banking: 5 years (Preferred)

Work Location: One location

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