Customer Service and Sales Associate

Full Time
Robesonia, PA 19551
Posted
Job description

Job requirements

  • Familiar with basic office operations and protocols
  • Comfortable using computer and Microsoft Windows
  • Willing to learn new skills and be trained in different capacities
  • Attention to detail is an essential part of this position
  • Strong mathematics skills, especially geometry, are required
  • Able to sit or stand for extended periods of time
  • Rarely lift up to 50 lbs.

Various Responsibliities

  • Answer the telephone, route calls to correct department or person
  • Review and edit orders in our production software
  • Proofread orders for material and part size accuracy before they go to production
  • Keep clear log of order life-cycle and the connection of backorders to regular orders
  • Work with customers via phone and e-mail to troubleshoot problems and answer requests in a timely manner
  • Order moldings, posts & corbels, cabinet doors, and other miscellaneous products
  • File and locate paperwork relating to jobs and service
  • Assist logistics specialist in locating orders and communicating status to customers
  • Assist co-workers with tasks as requested
  • Other duties as required

Skills that would be a plus

  • Prior experience in the kitchen or cabinet industry (not required but extremely helpful)
  • A working knowledge of Microsoft Office
  • A working knowledge of WordPress
  • Any experience with AS/400 or similar software
  • Any experience with CAD, 3D modeling, or like products

Pay will be based on experience!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Robesonia, PA 19551: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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