Job description
Overview:
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our AXS team. As a Customer Service Administrator, you will be responsible for daily communication and administrative duties within the service department. You will coordinate and direct phone calls within the service department, maintain the customer files and database, and ensure customer satisfaction through effective communication and timely resolution of issues.
Additionally, you will work closely with Field Service Specialists, Technical Support Specialists, Repair Technicians, Stockroom and Shipping personnel, and other internal teams to ensure timely and effective resolution of customer issues.
We offer a competitive wage, comprehensive benefits package, and a supportive work environment. Apply now and help us take our customer service to the next level! Responsibilities:
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 7,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our AXS team. As a Customer Service Administrator, you will be responsible for daily communication and administrative duties within the service department. You will coordinate and direct phone calls within the service department, maintain the customer files and database, and ensure customer satisfaction through effective communication and timely resolution of issues.
Additionally, you will work closely with Field Service Specialists, Technical Support Specialists, Repair Technicians, Stockroom and Shipping personnel, and other internal teams to ensure timely and effective resolution of customer issues.
Join our team at Bruker and help us provide our customers with the highest level of service possible.
We offer a competitive wage, comprehensive benefits package, and a supportive work environment. Apply now and help us take our customer service to the next level!
- Receive and direct phone calls to the appropriate individuals.
- Create, maintain, and update customer data base and files.
- Open and close service calls.
- Generate RMAs as required.
- Dispatch service calls to the appropriate Field Service Specialists.
- Open tickets in our software and escalate to the correct department.
- Manage personal ticket list.
- Generate and process Service Department quotations.
- Maintain and update the Customer Data Base.
- Create new system service information packets and assign new system serial numbers.
- Process Purchase Orders and Credit Card orders.
- Perform other tasks as assigned by manager or supervisor.
- Electronic Filing
- Work in several different software applications.
- Manage incoming e-mails and respond professionally to internal and external customer through.
- Create Weekly and Monthly Reports
- Ability to communicate effectively in a professional manner with both internal and external customers.
- Hands on computer Experience.
- Two years in a customer service environment, PC background familiar with Windows, Word, and Excel.
- Knowledge of SAP and Salesforce a plus
- 2-year degree or equivalent experience
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
#LI-JG1
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