Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

Responsibilities:

• Gathers and assesses SMB customers' hardware, software, and technical needs.
• Generates leads to specific departments based on customers’ needs and segments.
• Identifies related future needs for lead generation and opportunity expansion.
• Identifies customer-specific parameters and constraints that impact the solution.
• Investigates and optimizes a solution’s fit to the requirements of the customer.
• Identifies probable competition.
• Solicits inputs from team members as required.
• Anticipates some of the potential challenges for the proposed solution.
• Assists peers in the area of expertise as needed.
• Manages multiple tasks or cases simultaneously with minimal supervision.

Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.

Knowledge and Skills:

• Superior communication skills both written and verbal
• Experience in customer-facing role either remote or face to face
• Understands internal processes and tools
• Computer proficiency
• Problem-solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Familiarity with computer technology
• Time management skills
• Oversee compliance with operating procedures and standards
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
• Understands internal processes and tools

#LI-Post