Job description

Job Description:

Job Summary:

NativePath is seeking an Experienced Customer Service Professional to join our Customer Experience Team! You will be responsible for helping customers with order related inquiries via phone, chat, and email support systems all from the comforts of your home. If you are the type of person who is extremely self-motivated, hardworking, and intellectually driven, we want to hear from you!

Who Is NativePath:
We're a whole-body health & wellness company that helps people feel better by eating, moving, and living in harmony with their biology. We blend Ancestral Wisdom with Modern Science and offer programs and supplements to restore people's optimal health. Since 2017, over 1 million people have gotten on The Path, and by doing so, have reversed pain, aged gracefully, and renewed their energy. NativePath is growing quickly and provides the right candidate with a rewarding and exciting work environment. We have a blast doing what we do! NativePath is leading the way for natural health and revolutionizing how we think about healthcare. We're looking for someone who believes in and embodies our lifestyle and is committed to helping others on their own personal path to healthy living.

Responsibilities:

• Deliver a best-in-class customer service experience
• Process customer orders via phone and email
• Active outreach and engagement through outbound call campaigns
• Identify and seize opportunities to upsell products and services
• Handle customer inquiries via phone, email, and live chat
• Troubleshoot and resolve order and product related issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Ability to maintain focus while working in a remote environment filled with distractions
• Build strong customer relationships to proactively promote products and sales
• Recognize product needs and benefits based on customer interactions
• Demonstrate product knowledge and suggest recommended product solutions
• Adhere to company guidelines and policies

Qualifications:

• 3 or more years of high-volume call center experience preferred
• Possess excellent verbal and written communication skills, including a clear, confident speaking voice, and a friendly rapport with customers
• Proven ability to prioritize and multitask
• Exhibit a positive and professional demeanor
• High proficiency with computers and software applications
• Experience with inbound/outbound sales is a plus
• Bilingual abilities (English/Spanish) are a plus

The Ideal Candidate Will Possess:

• A highly motived, competitive mindset; self-starter attitude focused on growing a brand
• A self-learner/entrepreneurial mentality
• Ability to handle multiple customer interactions and internal requests simultaneously

Benefits:

• NativePath Welcome Package
• Monthly NativePath supplement allowance
• Paid Time Off
• Health, Dental, and Vision Insurance
• 401k

Job Type:

• Full-time employment (40 hours)

Salary:

• $17.00 per hour + commission

Communication Methods Used:

• Phone
• Email
• Live Chat

Contact Center Hours of Operation:

• 8:00 AM – 5:00 PM CST

Work Location:

• 100% Remote

Company Website:

• www.nativepath.com

Company Social Media:

• www.facebook.com/nativepath
• www.instagram.com/nativepath/?hl=en
• www.linkedin.com/company/nativepath
• www.pinterest.com/NativePathNutrition
• www.tiktok.com/@nativepath

Special Notes:

• An Indeed phone screen assessment will be sent to you following submission of your application. Applicants who do not complete this assessment will not be considered for an interview.
• NativePath does not provide computer equipment. Must have your own PC or MAC with broadband internet and a minimum of 8GB of RAM.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Experience:

• Call center: 3 years (Required)

Work Location: Remote

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