Job description

We are looking for an experienced, self-motivated team player who is passionate about the natural products industry to join our team of Customer Care Representatives.

Do you have an interest or passion for herbal and alternative medicine? Do you like natural products? Do you find joy in helping others? Do you have experience working in call centers, fast-paced environments, or customer-facing positions? Are you ready to be committed to and part of a fun, friendly, and family-oriented team? If so, then RidgeCrest Herbals is the place for you. We are excitedly looking to find a new member of our #herbnerd family.

Hours: 40 hours a week, full time

Schedule: Training: 8:30 a.m to 4:30 p.m, after training 9:00 a.m to 5:00 p.m.

Location: West Valley City, Utah, & Hybrid Remote (in office two days a week)

Pay: $14.50 during training, $15.00 after training is completed

Level: Entry level

Responsibilities

• Answering phones
• Responding to emails
• Responding to voicemails
• Answering customer questions
• Proper recording of account information
• Processing orders & payments
• Order tracking
• Managing spreadsheets and forms
• Organizing emails
• Resolving customer product and service issues
• Assisting manager with projects
• Assisting other departments and teams with projects
• Helping to create almanac content (optional)
• Learning and growing knowledge of herbs, natural products, and the natural industry
• Adding sunshine to someone else’s day
• Connecting with customers and letting them know we care by being kind, friendly, considerate, helpful, polite, empathetic, encouraging, uplifting, and fun
• Helping people live happier, healthier, more active lives

Qualifications

The ideal candidate has customer service experience in fast-paced environments, is adaptable, independent, self-motivated, and a self-starter with a focus on quality work and attention to detail. They should have basic computer skills and be comfortable making and taking phone calls. We expect them to be organized, analyze information skillfully, and be capable of multitasking. They should have excellent problem-solving skills, be an active listener, good at resolving conflict, and exercise empathy and patience. They must be team and goal-oriented and possess knowledge of, passion for, or an interest in the natural product industry. They should be willing to help other teams with projects as needed.

• High school diploma or general education degree (GED)
• One year of customer service experience
• Experience working with inbound and outbound calls and customer retention
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Detail oriented
• Tech-savvy (i.e., basic computer skills in various software and web-based applications, ability to learn new systems)
• Must commit to full-time hours, Monday through Friday

Hybrid Schedule- in-office twice a week plus additional in-office times at random.

Remote Work Requirements

• A quiet, undisturbed place to work
• High-speed internet access
• Desk
• Chair
• Meeting and deadline attendance

Additional Information

Our mission is to help people live happier, healthier, more active lives. Our purpose is to change the way people think about and embrace herbal medicine. We summarize our core values in six words: Eclectic, Innovative, Effective, Trust, Caring, and Fun,

We put people first and are committed to creating a safe working environment where we value diversity, equity, and inclusion. We cultivate an amazing family-like culture for our employees and strive to help one another achieve our goals.

We offer a generous paid vacation and holiday plan that begins immediately upon hire. We offer a full benefits package available after thirty days of employment that includes medical insurance with optional HSA, dental insurance, a 401K plan, access to our products, and a quarterly allowance towards natural products. If you share our values, and mission, and want to be part of an incredible team, we encourage you to apply. Ridgecrest Herbals is an Equal Opportunity Employer.

Please send a resume & cover letter with the application.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• West Valley City, UT 84119: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Valley City, UT 84119

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