Customer Care Manager

Full Time
Warrendale, PA
$25 an hour
Posted Just posted
Job description
We are currently assisting a manufacturer in the Cranberry Township, PA area with a Customer Service Representative.

POSITION SUMMARY:
The purpose of this job is to support the US Service Department and external customers.

ESSENTIAL SKILLS AND RESPONSIBILITES:
  • Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
  • Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
  • Provide admin support to VP Service and US Service managers as needed

QUALIFICATIONS:
  • Must have the ability follow established processes
  • Well organized and confident to work independently but will be a strong team player.
  • Intermediate Excel User (know vlookups, pivot tables)
  • Willingness to take on new responsibilities and challenges
  • Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles

EDUCATION/EXPERIENCE:
  • High school diploma or equivalent and 3-5 years of equivalent experience required
  • Preferred Associates Degree

Must be able to work on site in Warrendale, PA
Pay Rate: $25 per hour
M-F 8am to 430pm

Apply now if you are interested in this Customer Service Representative position in the Cranberry Twp, PA area.



Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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