Job description
Responsibilities:
- Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable
- Ability to research intra-company and inter-company billings and make necessary corrections
- Provide invoice and statement copies as needed
- Initiate and respond to Service Now tickets for more detailed customer requests
- Solicits vendors for tax documentation
- Receive and research general ledger postings as requested
- Handle all Tier 1 and Tier 2 inquiries to prevent escalations
- Additional tasks as determined
- 2+ years’ experience in a call center environment
- Excellent communication and relationship building skills
- Customer service focused
- Ability to focus in a high volume, high pressure, customer oriented environment
- Excellent data entry skills
- Strong conflict resolution skills
- Strong working knowledge of Peoplesoft
- Ability to manage multiple tasks concurrently
- Strong organizational and follow up skills
- Results driven; self-motivated
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