This position is responsible for managing the collection of accounts receivable, resolving AR disputes, and making credit risk decisions for an assigned portfolio of customer accounts. CFS Rep manages, maintains, and drives forward resolution, internally and externally, of disputed balances, monitors and tracks project deadlines, such as last shipment, to ensure preservation of bond and lien rights, and assists in purchase order term and condition review as well as gathers required documentation for project acceptance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Analyze customer accounts receivable to maximize cash flow, minimize delinquency and exposure to bad debt, and sales concessions.

• Contact customers in assigned portfolio to collect balances due / past due. Reconcile customer disputed balances; may include some local travel to visit customers.
• Review order hold reports and make decisions to release orders as customer reach and exceed credit limits. Make decisions to adjust credit limits within Scope of Authority or recommend credit limit changes to supervisor/manager based on credit worthiness of customer.
• Liaise with Sales’ to resolve customer AR disputes.
• Adheres to process workflows for collection management. Effectively utilizes company software (credit and collection management modules of ERP system, Google Workspace, MS Office products)
• Ensures that all activities occur in a timely, accurate, customer service oriented manner and in accordance to Company policies
• Ability to facilitate proper, professional & diplomatic verbal & written Customer communications (internal & external)

• Detailed, results oriented & organized problem solver that can work both individually and as a key member of the Team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Positive internal & external Customer relationship management

• Proactive monitoring of Customer sales activities & potential impacts to ongoing credit exposure
• Interactive, hands-on management of outstanding balances & subsequent collection activities required to minimize potential company exposure
• Ability to research & resolve customer disputes/deductions/claims
• Computer literate with an emphasis on Adobe, Google Workbench, and MS Office products including intermediate experience with Excel.

• Ability to handle conflict and work through sensitive situations with customers and sales alike.

• Who is Colonial Electric?

  We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.
  
  Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too.
  
  A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our workspaces and people form a family culture—very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!
  
  Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.” Everyone who joins Colonial Electric is a respected member of our team.

  
  Check Out our Benefits

  • Medical Insurance - Choose a flexible health plan with a tax-free Health Savings Account (HSA)

    • Free Preventative Care
    • Contributions from your paycheck are non-taxable and roll-over year after year indefinitely
    • Access to all facilities in the Blue Cross Blue Shield network

  • Dental Benefits - Guardian Dental features a $50 deductible for in-network procedures, offers bonuses, and saves you money with rollovers. So, if you don’t spend all your funds in a year, Guardian rolls over your balance to the next year.

    • Guardian works with nonprofits to help parents pay for college. Employees can earn tuition reduction. Ask for more information from your talent acquisition manager.

  • Vision Benefits - Get yearly eye examinations and financial support to buy new lenses, frames, and contacts. You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses. Receive care from NVA credentialed and qualified medical professionals.

  • Or skip the glasses and enjoy special discounts on LASIK procedures.

  • 
    401(k) for Comfortable Retirement

    • For every $1.00 you save, Colonial Electric contributes $0.25. That’s some of the best 401(k) support in the industry.

  • Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost. We pay 100% of your Reliance Standard policy and, in the event of injury or death, your beneficiaries receive insurance payouts immediately.

  
  Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.