Job description

Job Summary: Reporting to the Manager of Employee Relations, the Coordinator of Employee Relations conducts objective, balanced, and thorough investigations into alleged EEO, Title IX, and other policy violations while acting with warmth, empathy, compassion, and creativity to drive effectiveness through the investigative process. The position will be responsible for increasing employee confidence by ensuring consistency and fairness in the interpretation and application of College policy; and by providing technical expertise to employees and stakeholder groups. Additionally, the position assists with other employee relations department functions, such as grievances, appeal hearings, leave management, and unemployment claims.

Performance Requirements*

• Serves as a liaison between the employee, management, related departments and external agencies, the position investigates and resolves employment-related concerns in compliance with federal and state laws and College policies and initiatives
• Conducts timely internal investigations in response to complaints, prepares well-written reports at the conclusion of investigations, and recommends appropriate corrective actions based on policies, procedures, and existing practices
• Receives, reviews, and makes appropriate decisions regarding requests for assistance with workplace complaints, performance improvement plans, and other employee relations functions
• Organizes assigned work in a manner that supports the accurate and timely completion, tracking, and reporting of employee relations issues to department leadership
• Responds to inquiries regarding policies, procedures, programs, and compliance issues accurately and in a timely manner
• Identifies the need for changes in policies, procedures, and processes, taking the initiative to recommend changes, following internal change processes
• Uses interpersonal skills, thinks, reasons, and makes sound judgments when working with employees regarding assigned employee relations issues
• Consults with General Counsel and others to resolve issues when necessary
• Gathers critical and confidential data as requested by the Texas Workforce Commission (TWC) regarding employee terminations, temporary separations, and benefit payments to support the College in its compliance efforts and legal matters
• Coordinates appeals and hearings with TWC unemployment representatives
• Gathers critical and confidential data as requested regarding employee injuries, follow-up treatment and rehabilitation, and coordinates return to work with the worker’s compensation insurance provider to support the College in its compliance efforts and legal matters

Service Excellence

• Assists with educating employees on employee relations-related issues, including Title VII, Title IX, and other applicable policies/procedures
• Provides excellent customer service and outreach to employees regarding assigned programs
• Cultivates strong rapport with customers, as well as internal and external stakeholders
• Maintains a professional appearance and provides a positive image
• Attends the workplace regularly; reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored by Tarrant County College (TCC) as appropriate for the role
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

Supervision

Works under the general supervision of the Manager of Employee Relations

*Performs other related tasks as required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• Bachelor’s degree
• Three (3) years of working experience in employee relations

Preferred Qualifications

• Degree in Human Resources, management, or related field
• Experience conducting employee relations investigations
• PHR, SPHR, or related HR certification
• Experience working in higher education

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills to effectively communicate complex issues to a diverse audience
• Ability to maintain and appropriately communicate confidential information
• Ability to grasp complex concepts and procedures quickly
• Ability to demonstrate high-quality case management skills using Microsoft Excel, Word, Outlook, and other programs to organize work
• Strong judgment, decisiveness, critical thinking, and excellent oral and written communication skills to work effectively with employees at all levels of the organization
• Ability to work under pressure with multiple interruptions and meet deadlines
• Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
• Advanced skills in Microsoft Word, Excel, and PowerPoint with a keen understanding of information technology and relational database applications
• Working knowledge of relevant federal and state laws regarding Title VII, Title IX, employment, and harassment prevention

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Job Types: Part-time, Full-time

Pay: $63,763.00 - $96,873.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Fort Worth, TX 76102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

License/Certification:

• Professional In Human Resources (Preferred)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.