The Military OneSource Community Outreach Manager will educate service members and their families on the resources and services available through Military OneSource. There are many ways that this is accomplished including providing event support, community capacity building activities, and direct support. Event support could include Yellow Ribbon events, family days, drill weekend events, and more. Community Capacity building serves to educate military and civilian service providers so they can refer eligible service members and their families to Military OneSource and to identify local resources that can be vetted for potential use by the Military OneSource call centers and other providers as additional assistance. Activities might include Joining Community Forces and other service provider meetings, briefing military leaders, and more. Direct support activities serve individual service or family members with a specific need by educating them about Military OneSource resources and services available and/or referring them to other resources.

The Community Outreach Manager will be responsible for developing, implementing, and managing community outreach and retention strategies to achieve marketing and retention goals by focusing on member education, outreach and orientation.

Primary duties may include, but are not limited to:

• Engages members to mitigate disenrollment, resolve complex member issues, and assist in accessing correct care.

• Creates opportunities with events and presentations to reach and educate the community on company programs.

• Establishes and maintains relationships with community leaders, organizations, and churches and acts as resource for organizations interested in company programs.

• Establishes and maintains relationships and executes growth and retention strategies with providers within assigned territories. Conducts community based new member intake and orientation.

• Measures & tracks results through score carding and identify root causes that will enable assigned retention targets to be met within assigned area.

• Delivers presentations, attends meetings, and distributes educational materials to member and non-members.

• Meets and presents to county and community officials.

• Develops and manages area budget.

Position requirements:

• Requires a BA/BS degree.

• minimum of 5 years of military experience either as a member of the military, a spouse, or a provider directly serving the military.

• Bilingual skills preferred.

• Must have knowledge of all branches and components of the military.

• Requires exceptional networking and negotiation skills, and strong public speaking/presentation skills, and previous consumer marketing and/or grassroots/community outreach experience.

• Intermediate level of proficiency with Word, Excel and PowerPoint is required.

• Strongly prefer experience in SharePoint.

• 50% travel within the state is required, as well as frequent weekend and evening hours as necessary.

• Must be able to work independently.