Job Description:

The Community Director oversees all aspects of community operations! As a Community Director, you will effectively manage and coordinate general administration, people, and activities of the community to accomplish goals set forth by the Regional Director. These objectives will include motivating staff members, supervision of maintaining the physical property and maximizing occupancy levels to achieve financial goals and community values.

Essential Job Functions and Responsibilities:

• Hire, train, evaluate and appropriately oversee all on-site employees.
• Exemplifies outstanding customer service while maintaining and enhancing relations with prospects, residents, vendors, and coworkers.
• Assist in lease renewal process. Distribute and follow-up on renewal notices to current residents in a consistent manner.
• Performs general office duties including answering the phone, making service requests, completing follow-ups, filing, ordering office supplies and ensuring all leases are correctly formed in accordance with ROCO Management as needed
• Operate the community within the financial guidelines and budget.
• Ensure all maintenance repairs are handled satisfactorily by providing communication between the leasing office and maintenance team.
• Maintain marketing and advertising sources, drive online and local presence. Propose marketing strategies and social events for current and future residents
• Complete required weekly, monthly, quarterly and capital reports
• Makes sure rents and all other applicable fees are collected by ensuring collection and demand notices are delivered in a timely manner as required by local laws.
• Performs consistent property inspections for curb appeal and cleanliness
• Oversees and ensures the turnover process for apartment homes by conducting pre-move out/in inspections and assigning charges as needed
• Lead the eviction process in accordance partnership with legal counsel and state laws. Adhere to proper procedures regarding issuing notices and appearing in court, as needed.
• Act in accordance with company procedures and ensuring compliance with Fair Housing requirements.
• Always represents the company in a professional manner.
• Performs all other tasks assigned by the Regional Director

Required Skills & Experience:

• Bachelors Degree preferred
• 3+ years experience in multi-family residential property management
• Strong organization, written & verbal communication, and time-management abilities
• Experience using MS Excel and Outlook
• Experience using Yardi Voyager and/or Rent Café CRM preferred
• 3+ years experience with financial and/or budget management
• Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws to Fair Housing as needed
• Experience with managing distressed properties preferred

About ROCO:

ROCO Management is searching for energetic individuals to join #TeamROCO! Founded in 2012, ROCO Management is a privately owned and operated full service real estate investment and management company headquartered in Bloomfield Hill, MI! Already owning over 6,000 apartments across 5 states, ROCO Management plans to grow within the booming industry!

ROCO is Proud to Provide our Team Members with:

• Extensive benefits package including Medical, Dental & Vision plans
• 401K with employer matching contributions!
• ROCO University delivers virtual, live, and instructor-led training courses relevant to the Property Management industry!
• Generous paid time off, including competitive vacation, sick and personal time off, as well as 9 paid holidays!
• Aggressive commission and bonus plans*
• Employee referral program with uncapped earning potential
• Paid parental leave, tuition reimbursement, charitable donation program, employee recognition programs, and SO MUCH MORE!!