Job description

SignatureMD, the country’s leading personalized healthcare service company, is looking for a Customer Service Representative / Collections Specialist for its Boca Raton office. At SignatureMD, our physician practices provide proactive and often prevention-centric care that is highly personalized. The members of these practices are treated like a person, not a number. They are able to see and reach their physician whenever they need them. Our team works hard every day to deliver a “White Glove” experience to the members.

Our Customer Service Team is the primary contact point for our physicians and members. The Customer Service Representatives (CSRs) are responsible to deliver a highly professional and helpful experience for the members of SignatureMD’s concierge medicine service and work closely with the staff of our 200+ physician practices, answering questions, overseeing members’ past due accounts and engaging prospective new members.

We offer an outstanding work environment with a committed and supportive team of customer service representatives.

Specific duties of the Customer Service Representative include:

· Making and taking many phone calls and emails per day.

· Entering and running credit cards.

· Updating accounts with credit card numbers, addresses, phone numbers, etc.

· Typing notes on the member’s account documenting the conversation.

· Creating and sending letters.

· Problem solving difficult members/accounts.

· Updating Accounts receivable list.

Applicants for the Customer Service position must:

· Have at least 2 years of call center or customer service, required.

· Possess medical billing/collections experience, a plus but not required.

· Have a pleasant and friendly demeanor on the phones and have the ability to multi-task in a fast-paced

team environment.

· Be proficient in Microsoft Windows.

· Possess strong verbal/written communication and telephone etiquette skills.

· Have a High School diploma or equivalent business experience.

· Must be flexible to work a shift Monday through Friday, between 8:00am to 8:00pm EST

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Medical Collections: 1 year (Preferred)
• Customer service: 1 year (Required)
• Call Center: 1 year (Required)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.