With over 20 years of experience supporting the metalworking community of New England, HFO/Trident is the exclusive distributor for Haas CNC machine tools and rotary products. We’re proud to represent America’s largest machine tool builder, offering a complete range of; 5-axis universal machining centers, vertical machining centers, horizontal machining centers, multitasking turning centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas machine tools and rotary products are built to deliver high accuracy, repeatability and durability, and all are built here in the USA.

Job Description

HFO Trident a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious CNC Field Service Technician for our New England territory. This position involves the installation, troubleshooting and repair of CNC controlled machines. The role will provide exciting opportunities to work for a dynamic company in a fast-paced, growing industry. HFO Trident is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Job Responsibilities

The CNC Field Service Technician needs to have a strong mechanical and electrical aptitude, to be able to troubleshoot and repair CNC equipment. This position reports directly to the Service Manager. Duties include, but are not limited to:

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations
• Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues
• Ensuring proper documentation is completed and submitted to office and customer with regards to status of machine issues, repairs, and installation
• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

Job Qualifications/Competencies

• Minimum of 2 to 3 years’ experience in mechanical and/or electrical troubleshooting and repair
• Experience in CNC machine repair desirable and Haas CNC Repair background a plus
• Experience with Microsoft Office Suite and ability to read and interpret drawings and schematics desirable
• Excellent communication skills are a must
• The CNC Field Service Technician must be able to meet the physical requirements of the job
• This position requires flexible hours and frequent travel and driving throughout a regional territory, but overnight stays are rare
• A current and valid drivers license is required

Benefits

HFO Trident offers competitive salary, comprehensive benefits packages, paid business expenses and tuition reimbursement. Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year.

On-going training and career development is also offered.

We offer competitive salary, comprehensive benefits packages, and tuition reimbursement.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects.
• Ability to sit for prolonged period of times.
• Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms to finger and reach.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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