POSITION SUMMARY

Clinical Informatics Analyst position has the primary responsibility of supporting clinical applications in the organization including the Epic Electronic Medical Record (EMR).

This position participates in performance improvement of systems implemented/utilized and interfaced with the EMR. This position also engages in significant interaction with physicians, clinical staff, vendors, support personnel, administration, peers, and others to optimize the usage of clinical applications through education and training, quality outcomes, and providing support in accordance with organizational goals.

POSITION QUALIFICATIONS

Minimum of an Associate’s degree in healthcare related field or information technology; or equivalent education and experience. Desired background would include clinical care, Registered or Licensed Practical Nursing experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrate understanding of how clinicians would maximize the use of the EMR in rendering quality patient care and analysis of information.
  
• Effective communication skills and attention to detail, with effective follow-through and commitment to excellence, as well as the ability to provide clear and accurate directions and able to train others.
• Excellent organizational and interpersonal skills with experience in working under pressure with precision and accuracy.
• Ability to cope with rapidly changing priorities and continual backlog of work.
• Able to read, analyze, and interpret complex documents.
• Ability to respond to sensitive inquiries and complaints.

REQUIRED KNOWLEDGE

• Computer Hardware – Basic knowledge of electronic equipment, and computer hardware.
• Computer Software – Working knowledge of MS Word, Power Point, Excel, and Outlook.
  
• Healthcare Applications Software –Working knowledge of Epic EMR and experienced in working with other EMR interfaced applications
• Troubleshooting - Determining root causes of errors and deciding appropriate course of action.
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Education-

Minimum of an Associates degree in healthcare related field or information technology; or equivalent education and experience. Desired background would include clinical care, Registered or Licensed Practical Nursing experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Analyze and understand clinical and business problems and make solution recommendations that meet the organizational goals of maintaining these application systems.
  
• Provide a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patient experiences.
  
• Collaborate with clinicians and end users of the system to support testing, training, implementing, evaluating, and maintaining the Epic EMR, and other associated systems.
  
• Coordinate analysis and documentation of clinical workflows, identifying needed process changes, and optimization of current functionalities.
• Effectively communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff.
• Support healthcare staff in decision-making, design, education, and implementation of the EMR and related processes.
• Work with minimal supervision while assisting with parts of a project or process within the department and organization.
• Understand technically, how clinical systems interrelate with other applications.
  
• Submit tickets/requests for EMR issues, changes, or new functionality.
• Keep stakeholders informed of the status of their questions/requests.
• Seek out direction from other Analysts or the Clinical Informatics Manager and include appropriate people in the decision-making process when necessary.
  
• Demonstrate effective time management skills.
• Assist the Clinical Informatics Manager in policy review and other compliance related activities.
• Achieve project objectives and task completion on time as part of project teams.
• Provide customer service in a complex healthcare environment and work effectively with end users of the Epic EMR and other related applications.

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor and Garrison. Come grow with us! Riverwood is expanding and building a state-of-the-art surgical center with a completion date of 2024.

Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders including lakes, rivers, and streams including state parks, wildlife refuge, ATV and bike trails for all your outdoor recreational activities.

The work culture at Riverwood reflects the friendly, more relaxed atmosphere of the communities we serve. Our staff is welcoming and supportive of one another. Our goal is to deliver healthcare from the heart to every patient every day.

Join our team in delivering outstanding patient care, from robotic assisted, minimally invasive surgery to comprehensive specialty services and convenient primary care for all ages.

For more information, please visit www.riverwoodhealthcare.org

Riverwood is an equal opportunity employer

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Location: Riverwood Healthcare Center · Information Technology (IT)
Schedule: Full Time (40 hours/week), Day Shift, M-F 8:00-4:30