Client Services Representative
Job description
SHIFTS: Monday - Friday 12pm - 9pm & Tuesday - Saturday 8am - 5pm
JOB SUMMARY
Provides exceptional service to clients and agents, generally via telephone, email, and fax communications. Processes transactions relative to requests by agents, accounting, potential clients, and other internal staff. Courteously and effectively answer up to 80 calls per day.
ESSENTIAL FUNCTIONS
- Handles up to 80 incoming phone calls per day
- Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction
- Processes transactions relative to client files
- Utilizes software to track, gather information, and answer inquiries
- Assist clients in making policy payments and billing questions
- Provides training and assistance to team members when requested by supervisor
- Remain up to date on procedures and insurance knowledge to assist callers
- Other duties as assigned
REQUIRED SKILLS & EXPERIENCE
- Outstanding written and verbal skills
- Excellent attention to detail
- Proficient in Microsoft Office and internet
- Works well in a team environment
- Constant sitting, computer and telephone usage
EDUCATION & TRAINING
- Associates or Bachelor’s Degree preferred
EXPERIENCE
- Two years or more related customer service experience and/or training; or equivalent combination and experience
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.