Job description
Associate, Institutional Client Service - Parametric
Job Number:
3237078
POSTING DATE: May 16, 2023
PRIMARY LOCATION: Americas-United States of America-Washington-Seattle
OTHER LOCATIONS: Americas-United States of America-Minnesota-Minneapolis, Americas-United States of America-Massachusetts-Boston
EDUCATION LEVEL: Bachelor's Degree
JOB: Client Services
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate
DESCRIPTION
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what’s important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients’ core holdings
The role of the Associate, Institutional Client Service is to partner with the Relationship Managers to protect Parametric’s business with existing clients by effectively strengthening our relationships. As an Associate, the expectation is for your efforts to be focused on three areas: first, client inquires and immediate support for the external Directors; second, providing and leading innovative enhancements for the broader team to function more efficiently; and third, serving as a go-to resource for Relationship Management, which entails deeply understanding the sources of our revenue, including key risks and client cross-sell opportunities.
PRIMARY RESPONSIBILITIES
Internal expert on Parametric’s Relationship Management effort, able to represent the team and our initiatives in discussions within the firm.
Engage in external communication with all levels of our client and consultant base, both providing ballast to Director(s) on major relationships, and also finding ways to engage with smaller plans.
Provides direct support to Relationship Managers while working with Marketing, Compliance, Portfolio Management and Relationship Management teams. Is able to adequately act as a backup for external client requests and inquiries, and in certain circumstances a primary resource.
Contributes to the development and execution of client requests. Analyzes client questions, requests, and problems utilizing product and fiduciary knowledge; provides appropriate responses and solutions to clients. Using appropriate judgment, determines when issues/questions requiring highly technical interpretation should be escalated.
Takes primary leadership within the team on areas such as client deliverables, client communications, and project management.
Responds and initiates communications with client base by phone and email, and at times, in person, e.g., participate in onsite meetings when needed and as appropriate.
Maintain a thorough understanding of key revenue drivers via the client base, and proactively offer ways to enhance related reporting through collaboration with internal stakeholders.
Provide oversight and guidance to the Client and Consultant Relations Coordinator(s) and work within the Institutional Distribution team to improve cross-functional processes.
Continuously cultivate product knowledge, industry trends, and client issues to ultimately become a better resource for both clients and internal teams.
QUALIFICATIONS
Bachelor’s degree, with preference for progress towards MBA and/or CFA
3-5 years of related asset management experience
Ability to work well with a variety of people at all levels of an organization and build trusted relationships with colleagues in other locations
Strong communication, organizational and time-management skills; ability to operate in a fast-paced environment; strong attention to detail
Results-oriented with a strong bias to action
Growing knowledge of current market trends and the competitive landscape
A collaborative approach, yet with enough tenacity to share opinions and offer creative solutions
Salary range for the position: $70,000 - $150,000. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
Morgan Stanley and its affiliated companies are committed to the principles of equal employment opportunity and do not discriminate against any employee or applicant for employment because of race, color, religion, gender, national origin, veteran status, disability, age, citizenship, marital status, sexual orientation, or because of any other criteria prohibited under applicable federal, state or local law. Accordingly, applicants will be referred to Morgan Stanley solely on the basis of individual merit and achievement. Morgan Stanley takes affirmative action to ensure that applicants are employed and that employees are treated during employment without regard to their age, citizenship, marital status, sexual orientation, race, color, religion, gender, national origin, veteran status, disability or any other prohibited criterion.
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