Job description
Clerical–Call Center Position
Company Profile:
Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Duties:
- Answers a high volume of calls, screens calls, schedules appointments.
- Heavy customer service.
- Routing via dispatch track.
- Route monitoring and communicating with delivery teams throughout the day.
- Reporting and billing.
- Determine priorities and multi-tasks.
- Maintains historical records by tracking information.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Experience with a high-volume call center, Excellent Computer and Data Entry Skills, Comfortable communicating with client, delivery teams and internal staff, Thoroughness, Organization, Attention to Detail, Decision Making, Dependable, Team Player, Results Driven
Schedule: First and second shift; rotating weekend coverage required.
Hourly Rate: $18-20/hour DOE + bonus potential.
Diakon Logistics offers a comprehensive benefits package to full-time employees, to include health, dental and vision insurance, 401(k) plan, and paid vacation and holidays.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
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