Job description
Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Cvent is looking for a Senior Vice President & Chief Operating Officer to serve as a member of the executive team, who will lead Cvent’s Global Client Services and Business Operations departments. This leader will serve as a key member of the executive team to help shape the company’s strategy and business plan, collaborating across the leadership team to ensure all teams and functions are aligned for maximum growth and impact.
The COO will work closely with the CEO and executive team to create and implement the strategic direction of the company’s long-term business model and revenue growth trajectory. The successful candidate is a natural leader, who will apply experience and understanding of Enterprise SaaS, and the best practices to scale and lead the growth of the company.
This leader will optimize the structure of the Client Services and Business Operations departments, hiring, developing, and mentoring the team. This impactful, strategic role will directly report to the Chief Executive Officer & Founder and have a total span of control of ~1,500 employees.
This role is based in Cvent’s HQ office in Tysons, VA.
Work directly with the CEO to build a multi-year strategic vision of the company that we can communicate to our team, investors and the market.Build a repeatable framework to keep departments accountable to goals and key initiatives
Oversee day to day operations of the Client Services and Business Operations teams
Help to establish tone and procedures that promote company culture and vision
20+ total years of relevant experience
10+ years of experience leading a large ~1,000 multi-disciplined team
Prior experience as a COO, preferably within the SaaS industry
Change management & enablement - proven track record of directing customers at a strategic level to enable downstream opportunities for expansion
Successful experience in building teams, goal setting, coaching, & developing individuals to achieve targeted results
Excellent leadership, strategic/analytical thinking, communication, problem solving, influencing, and interpersonal skills
Must be based in the DC metro area or willing to relocate to the DC metro area in order to be present in our Tyson, VA HQ office
Must be able to travel to Cvent’s India office once every year for several weeks at a time
We are not able to offer sponsorship for this position.
Physical Demands
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