Job description

Job Description

THE R CHILD STEAM Center Operations Manager is responsible for overseeing the entire operations including management of facilities, hiring and management of staff, scheduling, financial and sales reporting, marketing team and efforts, providing exceptional customer service, supporting relationships with suppliers/partners, and maintaining inventory. The successful candidate has strong leadership, drive and enthusiasm, exceptional verbal and written communication skills, problem solving and people management skills.

Responsibilities:

• Drive sales, meet sales and attendance targets.
• Promote events, classes, birthday parties, drive client engagement and improve customer retention.
• Manage the team, including hiring, training, and scheduling.
• Act as Camp Director during summer and Days Off School Camps.
• Provide exceptional customer services to our customers.
• Effectively communicates with guests, employees, and management.
• Competently diffuses difficult situations while protecting the integrity and safety of our staff, facility and policies.
• Maintain relationships with the suppliers and partners, ensuring stable operations and fulfillment.

Results:

• Improvement of overall operations to optimize performance
• Hire and train new employees
• Revenue growth
• Improve Enrollment rates
• Operating expenses reduction
• Improve Client Retention rate
• Improve Conversion rate
• Improve Birthday Party sales
• Community outreach to promote our offerings
• Network in local community to identify business opportunities to bring more B2B clients
• Weekly reports: revenue, trial classes, class average enrollment, conversion rate into semester. Discovery enrollment - average capacity, new clients, session packs (memberships)
• Monthly reports: revenue, net profit, net profit margin, revenue gross rate, marketing ROI, customer turnover rate (Learning Center).
• Quarterly reports: customer retention rate, customer satisfaction index, customer complaints, customer turnover rate (Discovery Center).
• Yearly reports: LTV, revenue, enrollment, net profit, net profit margin, revenue gross rate, marketing ROI, customer turnover rate.

Education and Experience:

· 2-3 years working in a retail environment

· Experience working in education is a plus

· 2-3 management experience

· Bachelor Degree is required

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Fort Lee, NJ 07024: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising experience: 2 years (Preferred)
• Management: 2 years (Required)
• Client Managament: 2 years (Preferred)

Work Location: In person

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