Job Title: Cashier/Receptionist
Reports to: Accounting Office Manager/Human Resources
FLSA Status: Non-Exempt
Hours: Full-time, Varied Shift Times, SATURDAY SHIFT REQUIRED

Summary: Processes currency transactions by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

Global Ralph Done Right Experience Behaviors

As a member of the Ralph Honda team, you will be responsible for protecting and enhancing the experience we deliver to each other and our customers. It is imperative that you work individually and as part of our team to bring the following Ralph Done Right behaviors to life.

Team Ralph
1 Be flexible and responsive and work together with a sense of urgency toward a common goal.
2 Suggest ideas and welcome and value the ideas of others.
3 Clearly recognize each other for behavior that is consistent with our brand and desired company culture.
4 Be professional at all times by using appropriate language.

Exceeding Customer Expectations
5 Treat internal and external customer needs with a sense of urgency to quickly resolve issues and provide a timely response.
6 Immediately acknowledge all customers and offer assistance.
7 Focus on customers’ desires and seek opportunities to add additional value.

Building Trusting Relationships
8 Support company policies and procedures.
9 Listen to, value, and incorporate feedback from others.
10 Always demonstrate respect and appreciation when working with others.
11 Say what we know to be true, not just what others want to hear, and do so in a respectful, thoughtful, and timely manner.

Lead By Example
12 Proactively seek answers to questions we may not know the answer to.
13 Demonstrate a positive, caring attitude to build collaborative relationships.
14 Make an effort to understand how our work and the work of others impacts business and customer success.

Striving to EXCELL
15 Seek and use customer and employee feedback to find and share better ways to do work.
16 Proactively offer to help each other when workloads may be heavier or when someone appears to be stressed.
17 Consistently adhere to and follow company guidelines.

Dedicated and Knowledgeable
18 Promote the variety of our products and services and expertise of Ralph Pontiac Honda employees.
19 Collaborate to share multiple viewpoints and develop innovative ways to address issues (e.g., EXCELL).
20 Proactively share knowledge and best practices with customers and employees.
21 Seek opportunities to learn about changes in the industry or new services and share our findings with others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience. Prior receptionist and/or cashier experience is necessary.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms.