• Proven supervisory experience with direct reports working remotely in a city, state or regional field setting.
• Managed 15 or more direct reports for three years or more.
• Knowledge of organizational effectiveness and operations management.
• Familiarity with business and financial principles.

• Use management reports and tools to set daily, weekly, and monthly individual and team-based production goals.
• Provide regular performance feedback and coaching and conduct annual performance appraisals.
• Oversee and evaluate the day-to-day performance of each investigator and resolve production and/or quality issues as they arise.
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
• Identify trends and assess opportunities to improve processes at the investigator, manager, and company levels.
• Help the sales team up-sell or cross-sell services and products.
• Monitor and control expenses and budgets, including weekly timesheets, paid time off, and team overtime and travel costs.
• Strategically and proactively hire qualified investigators to maximize efficiency and profit.
• Identify training needs for the field investigators and implement procedures to fulfill those needs.
• Adjust case priorities and staff assignments as needed to achieve team and client performance objectives and goals.
• Proactively assist, coach, and educate co-workers as needed.
• Carefully supervises the details and quality of own and others' work. Provide information timely and usable to others who need to act on it.

• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Critical thinking with the ability to make sound judgments and decision making.
• The ability to assess a situation and independently take action to address it.
• Good decision-making skills and response to high-pressure situations.
• Excellent written & verbal communication skills, rapport-building skills, organization and prioritization, multi-task, and computer and Internet skills.
• Confident, articulate, and professional speaking abilities (and experience). Empathic listener and persuasive speaker.
• Excellent organizational and leadership skills.
• Demonstrate the ability to mentor and/or deliver corrective action.
• Good time-management skills.
• Ability to work in a fast-paced and high-pressure environment.
• Computer literate.

Benefits:

• Medical, Dental, Vision plans
• Life, LTD and STD paid by the employer
• 401(k) with company match up to 4%
• Paid Time Off and company paid holidays
• Tuition assistance after 1 year of service