DATE: POSITION CASE MANAGER - ESCOBEDO

INCUMBENT SUPERVISOR DIRECTOR OF PROGRAMS

DEPARTMENT DIRECT SERVICES PROGRAMS FLSA STATUS NON EXEMPT

POSITION PURPOSE

The primary role of the Case Manager – Escobedo is to provide support to residents at
Escobedo at Verde Vista. The Case Manager works with a network of service providers to
make sure the resident’s needs are met.

POSITION AUTHORITY

The Case Manager – Escobedo position carries functional authority for supporting and
providing the agency’s resident services program for Escobedo at Verde Vista.

MINIMUM QUALIFICATIONS 

A Bachelor’s degree in social services, or related field from an accredited college or
university is required. 

1-2 years related experience and/or training is required. 

Possess strong cultural competence for cultural, economic characteristics and working
with residents with mental health disorders. 

Demonstrate proficiency in grammar and spelling. 

Demonstrate excellent interpersonal communication skills. 

Be able to proficiently speak, read and write the English language. 

Demonstrate cultural competence, treat everyone with dignity, celebrate the diversity of
our community, and be inclusive of all people in our community. 

Since position requires frequent driving to various job sites to provide services and
occasionally transport clients, a valid Arizona driver’s license, reliable transportation,
current auto insurance, and clean driving record are required. 

25 years of age or older for liability insurance requirements. 

Valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One
Fingerprint Clearance Card. 

Eligible to work in the United States of America.

OTHER KNOWLEDGE, SKILLS AND ATTRIBUTES 

Demonstrate a commitment to the mission, vision, and values of Save the Family
Foundation of Arizona. 

Demonstrate excellent verbal and written communication skills. 

Bilingual capabilities a plus 

Be a self-starter with excellent time management skills. 

Possess a collaborative way of working. 

Possess a collaborative way of working. 

Be familiar with Save the Family’s service population, including diverse cultural and
socioeconomic characteristics. 

Demonstrate proficiency in Microsoft Office Suite including Word, Excel, and Outlook.


Maintain strict confidentiality. 

Behave professionally in manner and appearance. 

Be consistently organized and flexible. 

Be able to work hours outside the standard Monday – Friday 8:00 AM to 5:00 PM
timeframe and to travel, if necessary (will include some evenings and occasional weekend
events).

KEY RESPONSIBILITIES 

The CM will identify and implement needed direct services by identifying appropriate
partners and creating an on-site social service team that will provide needed services to
residents and ensure documentation is kept to show all ongoing supportive services
provided. 

This position is responsible for providing that ongoing day to day support and working
alongside the property management staff and leasing manager to develop a
comprehensive approach to meet the client’s needs. This would include knowing outside
resources available, collaboration with outside resources to bring what is needed to
residents and/or make appropriate referrals. 

The CM will ensure all services are culturally appropriate and special-needs sensitive, and
will work with partnering agencies to develop and implement a plan for engagement that
will maintain the dignity of all residents. 

Evaluate the housing related needs of the Chronically Homeless households and refer
residents to the appropriate services which promote self-sufficiency, increase the
tenants’ likelihood of maintaining independent living and support positive life choices. 

Maintain compliance monitoring standards ensuring all residents are registered in the
Homeless Monitoring Information System (HMIS). All residents are registered in HMIS and
agency data system. If there are confidentiality concerns the CM will work with
immediate supervisor to ensure privacy. 

Ensure the delivery of a comprehensive service delivery system through the provision of
general supportive services which promote housing stability. 

Coordinate with residents to access youth programming and other classes or services
offered by STF team. 

Responsible for ensuring there is on site computer training, job training, job search
assistance and credit and financial/education monthly or as outlined in our agreement
with property management. 

Assist with empowering residents to access community resources on their own for long
term self-sufficiency. 

Instruct residents on household management, apartment rental agreements and positive
resident-landlord relationships. 

Coordinate and interface with HOM Inc., ABC, City of Mesa and other collaborators to
ensure collaborative services for the residents. Maintain a positive professional
collaborative relationship with those working with the residents and/or property
management. 

Prepare and submit all required reports and monitoring activities in a timely and accurate
manner. 

Adhere to STF and ARM policies and procedures.

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

Physical Demand Definition (ADA) Requirements
Stand or sit Stationary position Must be able to remain in a

stationary position less than 80% of
the time.

Walk Move, traverse The person in this position needs to
occasionally move about inside the
office to access file cabinets,
office machinery, etc.

Use hands/fingers to Operate, Activate, Use, Prepare, Constantly operates a computer,
handle or feel Inspect, Place, Detect, Position telephone and other office

productivity machinery, such as a
calculator, copy machine, and
computer printer.

Climb (stairs/ Ascend/Descend, Work atop, Traverse NA
ladders) or balance

Stoop, kneel, Position self (to), Move Infrequently positions self to
crouch, or crawl maintain computers and files

Talk/hear Communicate, Detect, Converse with, Must constantly communicate
Discern, Convey, Express oneself, With clients, staff and the public
Exchange information .

See Detect, Determine, Perceive, Identify, Must constantly read, type and view
Recognize, Judge, Observe, Inspect, documents and the computer screen.
Estimate, Assess

Taste/Smell Detect, Distinguish, Determine N/A

Carry weight, lift Move, Transport, Position, Put, Install, Must frequently lift and move
Remove supplies weighing up to 50 pounds.

Exposure to Exposed, Work around Constantly works indoors
elements

NOTE

This position profile identifies the key responsibilities and expectations for performance. It
cannot encompass all specific job tasks that an employee may be required to perform.
Employees are required to follow any other job related instructions and perform job related
duties as may be reasonably assigned by his/her supervisor.

SIGNATURES

ACKNOWLEDGEMENT

I acknowledge receipt of and understand this job description. I agree to abide by the
requirements described herein as a condition of employment with the Save The Family
Foundation of Arizona.

Incumbent: Date:

APPROVAL

I have reviewed and collaborated with the incumbent on this job description. I approve the
contents herein as being of significant and relevant importance to the delivery of services
within my scope of accountability.

Supervisor: Date:

11/8/2022