About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

As a Case Manager with HELP USA, you’ll provide case management and crisis intervention services to residents in one of our supportive permanent housing programs with a goal of promoting independent living skills, increased housing stability, and well-being.

Specific responsibilities will include:

• Conducting assessments, formulating individualized service plans, and providing referrals and on-going support to assist tenants in developing skills and achieving personal goals associated with housing stability and well-being.

• Serving as the foundation of the supportive services made available to tenants, such as connecting them to community-based services and resources that are aligned with their ISP.

• Facilitating a range of support groups and workshops designed to help tenants live as independently as possible.

• Serving as a liaison with medical, mental health and substance abuse providers to ensure a level of care that the consumers deserve.

• Providing assistance with educational and employment linkages.

• Helping tenants overcome barriers that may affect the timely submission of monthly rent.

• Working with property management to support tenants in all aspects of maintaining permanent housing.

• Advocating for and assisting families and individuals in negotiation of the service delivery system, to ensure receipt of appropriate clinical and related services.

• Planning, organizing, and facilitating community and/or recreational activities.

• Maintaining documentation including case conferences, progress notes, contact logs, client communication logs, and all required correspondence in both electronic record system and charts.

Requirements

• Bachelor’s Degree in Social Work, Psychology, Human Services or a related human/social services field.

• Minimum two years’ experience in delivering clinical crisis services, supportive housing, homelessness services and/or Housing First.

• Experience in case management, assessment, counseling, crisis intervention, and education/employment services preferred.

• Experience in Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.

• Knowledge of AWARDS a plus.

• SOAR certification must be obtained within three months, if not held already

• Computer literacy, particularly with Microsoft Office applications.

Compensation: $22.73 hourly

EOE. A Drug Free Workplace.