Job description

About the job

NOW HIRING FOR A JANUARY 23, 2023 START DATE!

OFFICE BASED POSITIONS- ALL POSITIONS WORK ROTATIONAL SCHEDULES (which includes 1 month of day shift, 1 month of overnight shift, repeat)

Description:

Responsible for ensuring TRICARE beneficiaries receive the highest quality of healthcare assistance and exceptional, personalized customer service each time they contact the TRICARE Overseas Program by maintaining the highest standards of professionalism, compassion, attention to case management detail and an unwavering dedication to client service.

Essential Job Duties and Responsibilities:

• Answer all incoming calls using the prescribed protocols. Maintain all documentation in accordance with company policies and procedures.
• Respond to in-bound inquiries generated from our retired military and military dependents to ensure prompt resolution.
• Explain TRICARE benefits, eligibility, basic claim inquiries and any other necessary information to beneficiaries, in a clear and precise manner.
• Oversee and provide direction to beneficiaries for processing the following types of events in the Benefit Enrollment system.
• Efficiently perform specialized functions for each area of beneficiary and provider inquiries with a high level of accuracy.
• Provide empathetic, quality service to our customers.
• Maintain specific quality and quantity standards.
• Assist with the training of new staff by mentoring them during their training program, when asked.
• Comply within established service recovery protocol.
• Attends and participates in International SOS staff meetings and educational offerings

Experience Required:

• Strong computer skills; basic knowledge of Microsoft Office
• Typing speed of 40 wpm
• This position does require a US Citizen who can obtain Tier 3/ Level II IT Security Clearance (previously referred to as ADP II Clearance) after being offered a position and maintaining clearance after starting with International SOS.
• Able to do shift work (Days, Evening, Nights required for all)

International SOS Government Services, Inc. requires all prospective employees to be fully vaccinated against COVID- 19, where allowed by law.

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $19.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
International SOS Government Services, Inc. requires all prospective employees to be fully vaccinated against COVID- 19, where allowed by law.

Ability to commute/relocate:

• Feasterville-Trevose, PA 19053: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to start January 23, 2023 following 2 interviews (1 with recruiter, 1 with hiring manager)?
• Are you able and willing to work the rotational schedule that is required (1 month of day shift, 1 month of overnight shift, repeat)?

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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