Job description

Description

As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

What you will be doing

• Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
• Gather all pertinent demographic information with accuracy
• Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
• Assure we have received referrals as necessary by doctor or insurance
• Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
• Act as a liaison between patients, guests, back office staff and providers
• Perform other duties as assigned

What you know

Required

• High school diploma or equivalent
• One (1) or more years of office experience or customer service experience
• Excellent computer and verbal communication skills

Desired

• Healthcare experience
• Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
• Able to multi-task and meet deadlines

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture

About Specialty Eye Institute
Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients’ vision to help people live their best lives. Today, MVP’s network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.