Job description

Job Title: Remote Call Center Director

Company: Imprint Marketing

Location: Remote

Type: Full-time, Permanent

Salary: $40,000-$75,000

Company Overview:

Empowering B2B Service Companies with Fractional Sales Development Expertise

At Imprint, we specialize in providing fractional sales development solutions tailored specifically for B2B service companies across the United States. We understand the unique challenges companies face in driving revenue growth, acquiring new clients, and expanding market presence. That's why we offer a dedicated team of sales professionals who are ready to work hand-in-hand with our clients to accelerate sales efforts and achieve sustainable business growth.

About Us:

Imprint Marketing is a rapidly growing Sales Development Company that is committed to delivering exceptional customer service and results for our clients. We pride ourselves on our innovative approach to B2B Services Companies and our ability to adapt to the ever-changing needs of our clients. Our company culture is collaborative, supportive, and focused on continuous improvement. We are looking for a talented and experienced Remote Call Center Director to join our team.

Job Description:

The Remote Call Center Director will be responsible for overseeing the day-to-day operations of our remote call center. The Call Center Director will manage a team of call center supervisors and agents to ensure that we deliver outstanding customer service to our clients. You will be responsible for creating and implementing strategies to improve call center efficiency, increase customer satisfaction, and ensure that our team is meeting key performance indicators.

Responsibilities:

• Manage a team of call center supervisors and agents to ensure that we meet or exceed our goals for customer satisfaction, quality, and efficiency.
• Develop and implement strategies to improve call center operations, including training programs, quality monitoring, and performance management.
• Analyze call center metrics to identify trends and areas for improvement.
• Collaborate with other departments to ensure that we are meeting our clients’ needs and delivering exceptional customer service.
• Work with others to recruit, train, and retain a high-performing call center team. Create and implement policies and procedures to ensure that we are operating in compliance with industry regulations and standards.
• Stay up-to-date on the latest call center technologies and trends and make recommendations for improvements.
• Create and Present Reports and Data to superiors for review and accountability

Qualifications:

• Bachelor’s degree in business administration, communications, or a related field or a minimum of 5 years of experience managing a call center, preferably in a remote setting.
• Proven track record of improving call center performance and efficiency.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with call center technologies such as IVR, ACD, and CRM. Knowledge of industry regulations and standards.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a highly motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 3 years (Required)
• Sales: 3 years (Required)
• Management: 5 years (Required)
• Leadership: 5 years (Required)
• Call Center Management: 5 years (Required)

Work Location: Remote

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