Job description

Every employee with Mike Erdman Automotive is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

We are currently looking for a Business Development Manager. This representative must be responsible for customer follow up and monitoring the CSI scores and retention.

WHAT WE OFFER

• 401(K) Savings plan
• Paid Holidays
• Paid Vacation and Personal Days
• Health, Dental and Vision insurance
• Basic Life Insurance
• Discounted Vehicle Purchases
• Demo Program
• Career advancement opportunities, promote from within
• Clean and professional work environment.

Responsibilities:

• Develop and implement customer retention strategies
• Contact customers via phone, email and mail for sales and service follow up, appointment scheduling and retention needs
• Monitor sales and service CSI and dealership service retention
• Develop action plans to increase CSI and retention scores, owner loyalty and customer advocacy
• Generate reports from CDK / Excel for contact lists
• Complete Sales to Service hand-off with sales customers
• Track and monitor internet leads

Requirements:

Representative must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Customer service representatives must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills.

Qualifications:

Ability to read and comprehend instructions and information. Will be trained on dealership computer systems and other programs applicable to position. Professional personal appearance. Ability to work well with customers and other employees.

E.O.E / D.F.W.P.

Pre-employment drug test/physical/background check will help assure we build teams of people who can best work with others and serve our customer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cocoa, FL 32926: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive service: 2 years (Preferred)
• Call center management: 4 years (Required)

Work Location: In person

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