Job description

Who We Are

Happy Lemon Company Overview

Happy Lemon is a world-leading beverage chain founded in 2006 by the Yummy-Town Group, a publicly listed tea culture company originating in Taiwan, with over 2,000 store locations across 21 countries worldwide. In the U.S. alone, Happy Lemon has well over 80 store locations and is expanding rapidly. Our goal is to serve premium quality and fresh teas to our customers all around the world.

The Happy Lemon Mission Bay, SF location is seeking outgoing tea enthusiasts who love bubble tea. Our boba baristas uphold our commitment to the highest quality and service. They focus on engaging with our customers and deliver joy with every interaction while keeping up daily store functions.

What You Will Do

Job Summary

• Location: Mission Bay - San Francisco, CA

• Schedule: Weekday availability (10:00am - 7:00pm) strongly preferred. More details upon interview; flexible schedule is required.

• Starting Pay: $17.00 per hour

Delivers Quality Customer Service

• Greets customers and engages with them throughout their store experience.

• Addresses customer needs by answering customer inquiries, asking follow-up questions, and sharing product knowledge.

• Demonstrates that customer needs come first by serving them with a sense of urgency.

Delivers Operational Excellence

• Prepares drinks and related food items with consistent quality in a quick and efficient manner.

• Prioritizes tasks effectively through assessing storefront and customer needs.

• Proactively learns new and seasonal products to expand product knowledge.

• Maintains a clean and well-stocked store.

• Assist store manager with kitchen duties.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

Responsibilities and Key Duties

• Prepare drink and food orders for customers following the approved store recipes and production standards.

• Enter orders accurately into the POS system and follow cash handling and register policies.

• Replenish toppings fridge, tea canisters, and other general supplies needed to ensure smooth operations in the store.

• Maintain a clean working environment by wiping all surfaces, clearing drink dishes, mopping the floor, and wiping storefront windows.

• Serve customers quickly and efficiently, providing best-in-class customer service.

• Educate and consult customers through product knowledge and familiarity of the menu.

• Review drink orders to ensure quality control prior to handing drinks to customers.

• Assist with brewing teas, cooking boba, topping and ingredient preparation (e.g. slicing fruit), and other ad-hoc duties as assigned.

• Build positive relationships with coworkers and customers.

Who You Are

The Ideal Candidate will:

• Carry a friendly, personable demeanor and have a passion for great customer service.

• Exhibit a strong focus on quality with strong attention to detail.

• Be extremely reliable and punctual.

• Enjoy working in a team-environment and building great relationships with their coworkers and customers.

• Be able to work with urgency, embrace and learn new information, multi-task and incorporate feedback into personal performance.

• Have excellent communication and guest service skills

• Have the ability to perform various physical tasks during the work shift.

• Have previous experience working in bubble tea shops or food service establishments.

• Have fluency in another language (e.g. Spanish, Chinese).

QUALIFICATIONS

• Fluent in English

• High School graduate or equivalent preferred

• Ability to uphold and demonstrate the highest level of integrity in all situations

• Ability to balance task priorities effectively while under high pressure

• Ability to lift, carry and/or push objects weighing up to 25 lbs

What Benefits do Boba Baristas Receive?

• Within 1-3 months you will have the opportunity to train for additional kitchen duties and receive a pay increase

• Employee discount on all menu items

• Opportunities for growth and advancement

• Paid training

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Francisco, CA 94158: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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