Job description

Patriot Pool and Spa South Florida is hiring a Bilingual Customer Success Specialist (English/Spanish) to join its Ft. Lauderdale office!

We have an extremely strong company culture--we value each other and the work we each do. We are adding a positive office professional to help us as we #elevatetheindustry!

We are seeking a friendly professional for general administrative responsibilities and customer service calls. Customer satisfaction is extremely important to us, and we need the right team member to help us ensure that customers are happy with the service we provide.

Skills/Experience Required:

• Bilingual English and Spanish speaking ability
• 2+ years of Office Admin experience in a similar work industry
• Excellent written and verbal communication skills
• Familiarity with Windows 10
• Previous experience in an office environment
• Previous experience with customer service by phone

Duties:

• Answering and routing customer calls is the number one priority
• Follow up on projects to ensure customer satisfaction
• Report any customer issues or concerns
• Other general clerical duties as needed
• Communicate and coordinate with suppliers/vendors, customers and staff

This is a fast-paced position. We’re looking for a team member who can multi-task, is a problem solver, and doesn’t shy away from conflict resolution. Good attendance and punctuality are a must.

As a valuable part of our team, you will receive an industry-best benefits package that will provide you with support and reassurance both inside and outside of work. As a part of our team, you will receive industry leading 401K matching, health and dental benefits, life insurance and career advancement opportunities.

Patriot Pool and Spa South Florida is a branch of National Pool Partners and is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fort Lauderdale, FL 33334: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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