Bilingual Customer Service Associate

Full Time
Providence, RI 02904
Posted Today
Job description

The Providence Center
Job Title: Substance Use Specialist
FLSA: Non-Exempt

SUMMARY
Prairie Ave Health Home Team at the Providence Center is looking for a substance abuse specialist to work with a multi-disciplinary team which consists of case managers, substance abuse specialists, psych registered nurses, clinical therapist and a psychiatrist to coordinate services for consumers to minimize stressors, provide psychotherapy and to facilitate the reduction of psychiatric symptoms in an individual and/or group setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Coordinate a variety of services.
  • Provide support counseling, problem solving, contracts and limit setting.
  • Establish attainable goals with the consumer.
  • Involve consumers, agencies and others in planning.
  • Assist consumers in deciding which areas they want to address.
  • Assist consumers with basic medical procedures and hygiene needs.
  • Encourage consumers to attain the highest possible levels of independence.
  • Accept the values and lifestyles of consumers.
  • Use a flexible approach with a diverse population.
  • Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.
  • Present verbally a synopsis of actual cases as required.
  • Conduct Community Outreach Support Groups (COSG) as appropriate.
  • Arrange moves for consumers.
  • Accompany consumers to appointments with agencies, clinics, doctors, etc.
  • Work with consumer to develop employment skills.
  • Initiate vocational/job development activities with consumer.
Provide individual mental health and/or substance abuse counseling/therapy.
  • Perform in a calm and professional manner during crisis or emergency situations.
  • Complete substance abuse assessments on all consumers.
  • Identify substance abuse treatment interventions with staff and consumers.
  • Maintain confidentiality in accordance with center policy and legal requirements.
  • Develop and implement a plan of care with ongoing consumer input.
  • Apply knowledge of Psychiatric Diagnosis (DMS IV).
  • Apply knowledge of substance abuse and primary methodologies of substance abuse treatment.
  • Assess clinical emergencies, including suicide and danger to others.
  • Develop and present, verbally and in writing, a clear clinical formulation based on behavioral data and relevant theory while incorporating psychosocial and family issues.

EDUCATION and/or EXPERIENCE
Bachelor’s degree in social work of Human Services or related field. Two years experience in substance abuse therapy, as well as experience dealing with the dually diagnosed. Must have awareness of the general trends in confronting the problems of substance abuse.

LANGUAGE SKILLS
Bilingual Spanish required.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have valid driver's license and insured auto. CDP/LCDP a plus. If the candidate does not have CDP/LCDP he/she will agree to begin the necessary course work toward obtaining this license (available through TPC at no charge to the employee). The employee will demonstrate an appropriate level of effort in this area which will be monitored by the direct supervisor.

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