Job description
Service Advisor
Al Packer’s White Marsh Ford, LLC is looking for an Advisor to complete our team of service professionals and provide excellent Customer Service. The ideal candidate will have 2 – 4 years’ experience as an ASM or Service Advisor. Ford, Lincoln, CDK experience beneficial.
Essential duties include:
- Work closely with Service Director to create a team environment producing highly effective results.
- Meet with customers to identify required automotive maintenance and offer service advice.
- Maintain a positive relationship with customers, ensuring their needs are met.
- Assist with management of employees and day-to-day operations.
- Mediate communication between customers and technicians.
- Deliver and explain estimates, date of vehicle return, and other necessary information to customers.
- Other duties as assigned.
Requirements:
- High school diploma or GED
- Minimum 2 – 4 years’ related experience
- Ability to effectively communicate with others, oral and written
- Organized, multi-tasking; adapts to a fast-paced environment
- Personable, friendly demeanor with a focus on customer service, both internal and external.
- Maintains a well-groomed, professional appearance
This full-time position will come with a competitive compensation package. We offer up to three weeks of vacation, six paid holidays, a 401K with match, and many other voluntary benefits including:
- Health coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability, short & long-term
In addition, because we are independently owned, we offer a family friendly environment. We believe a healthy work / life balance leads to happier, more productive associates.
Job Type: Full-time
Pay: $50,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to commute/relocate:
- Middle River, MD 21220: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Automotive service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
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