Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support and coach regional donations and apartment set-up team staff members
• Hire and train new donations team staff as needed, and support professional development growth of staff
• Coordinate weekly staff schedules & convene team meetings as needed
• Assign volunteer outreach and furniture ordering duties to staff as needed

• Continue to engage and grow World Relief’s in-kind donor base across Chicagoland; coordinate and participate in the reception of donations as needed - predominantly furniture and household items
• Maintain and improve systems for inventory tracking, manage regional storage facilities’ supply flow and organization; provide regular updates of top needs to various donation recruitment channels based on inventory; build new arrivals welcome kits of household items as well as oversee interns and volunteers serving in these areas
• Collaborate with other World Relief departments, particularly Family Case Management, to best support clients through the provision of in-kind donation items; coordinate with community and family members of newly-arriving refugees, as well as World Relief interpreters and interns, as needed; serve as point person to regional World Relief staff regarding donation inquires
• Take ownership of coordinating apartment setups for clients as needed in conjunction with volunteers and colleagues, ensure furniture orders are placed with Chicago Furniture Bank in a timely manner and field any concerns with the partnership
• Keep accurate and timely records of in-kind goods donated as required for reports utilizing World Relief’s Microsoft Dynamics database

• Engage groups of Apartment Setup and Airport Pick-up volunteers; evaluate and improve systems for airport pick-up and apartment setup coordination; maintain and grow sufficient pools of volunteers for increased service needs for refugee arrivals across Chicagoland, providing oversight, training, and ongoing support and recognition of these volunteer groups
• Coordinate one-time service opportunities for groups including donation collection and warehouse service days in the DuPage location
• Collaborate with Case Managers ahead of refugee arrivals to ensure that all volunteer needs are met for a warm reception
• Keep accurate records of volunteer service and airport pickups as required for reporting utilizing World Relief’s Microsoft Dynamics database
• Assist team members when necessary and perform other duties as assigned, such as sharing about the work of World Relief with school groups providing donations

• Manage communication and reporting for GIK donors, including Welcome.us and the Latter-Day Saints Church partnership
• Maintain primary point of contact with Mattress Firm and Chicago Furniture Bank for furniture partnership, billing, and any concerns that arise by either party

Knowledge, Skills, & Abilities

• Personal Christian faith and a heart for service to vulnerable people
• Committed to the mission, vision and values of World Relief, and to empowering the Church to reach out cross-culturally in the name of Christ
• A passion for engaging volunteers in service opportunities that achieve a specific short-term goal
• Cross-cultural awareness and desire to educate others by providing service opportunities
• Bachelor’s degree preferred
• Willingness and ability to commit to the position for a minimum of two years
• Driver’s license and access to a vehicle required
• Periodic evening and weekend availability required
• Ability to lift 50 pounds and move furniture items on occasion

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Demonstrated ability to mobilize, convene, motivate, coach, and facilitate individuals toward a common purpose
• Relational intelligence; excellent interpersonal and written/spoken communication skills for colleague, volunteer and donor relations
• A self-starter with strong initiative, follow-through, and organizational skills; must be able to prioritize, multi-task, and pay close attention to detail
• Excellent problem solving and planning abilities, and a willingness to analyze and adapt processes to better achieve goals
• Flexibility and a sense of adventure for when details change
• Basic computer skills (Word, Excel, Publisher, Power Point), strong skills in database entry

• Medical
• Dental

• Offer 16 Paid Holidays!
• Vision
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.