Job description
Overview
Manages the day to day operation of the Aquatics summer and fall division of the waterpark including the lifeguard program, safety compliance and ensuring the highest standards of staff performance, guest service and cleanliness.
Responsibilities
- Manages the daily facility operation related to aquatics attractions to ensure complete safety compliance and peak operating efficiencies.
- Oversees daily safety inspections of all pools, including preventative maintenance, cleanliness and proper operation.
- Ensures adequate staffing levels at all areas of Aquatics section as directed by Operations Director.
- Oversees pool downtime procedures to ensure minimal downtime on all pools.
- Develops, maintains and reviews statistical and financial reports and controls regarding Aquatics section activity and profitability.
- Administers Aquatics budget and labor controls.
- Acts as primary waterpark liaison under direction of Zoo’s Community Relations department in regards to Zoombezi Bay website content, relevance and overall appeal of the site.
- Maintains a professional working relationship with Admissions, Rides Maintenance, First Aid and Security to ensure appropriate park responses regarding guest relations.
- Maintains an active role in any safety related committees within the company (ERP, Zoo Safety Committee) and contributes to the overall safety culture of the company.
- Develops and administers all training and certification for leadership, summer, and Halloween personnel.
- Manages and complies with company’s Emergency Response Plan and is accountable for ERP training at the department level.
- Ensures adequate levels of operational equipment including tubes and other miscellaneous park items by ordering in correspondence with shipping timelines and ensuring timely arrivals.
- Conducts and reviews documentation of all Zone Validations and staffing levels within the department in compliance to standards set by both Ellis and Associates and the Ohio Department of Agriculture.
- Assures compliance with various inspection agencies, including but not limited to: Department of Agriculture, Jeff Ellis and Associates, US Coast Guard and the Zoo’s Human Resources Department in order to remain compliant with various federal, state, local employment laws/regulations.
- Plans and reviews performance of Aquatics employees including, but not limited to: hiring, disciplinary responses, performance evaluations, salary recommendations and discharge recommendations.
- Develops and administers department training program.
- Maintain the E&A internal auditing program as part of daily operations.
- Communicates with Director of Operations on a daily basis and meets on a weekly basis to discuss relevant information pertaining to the Aquatics section.
- Responsible for all aspects of on-boarding including, but not limited to recruiting, hiring, certifications, department training, scheduling, payroll and team member files.
- Manage and maintain client relationship with Ellis & Associates. This includes lifeguard certifications, auditing criteria, data collection and reporting, In-service program and ordering all related materials.
- Responsible for all physical pre-season operations set up and attraction testing in park as well as post-season tear down operations to ensure park assets are protected each year.
- Responsible for setup of Zombiezi park operations and theming during Zoombezi tear-down.
- Responsible for storage of all Zombiezi house components, including but not limited to, house panels, animatronics, house industrial materials, costuming, makeup, and other miscellaneous items.
- Responsible for creating and maintaining the department SOP’s for both summer and fall operation.
- Facilitates Operations department employee events such as Party at the Wave pool and Zoolympics.
- Develops leadership team by setting clear department goals and incentive plans, schedules regular communication meetings and provides feedback on individual assessments throughout the year.
- Responsible for development and implementation of staff incentive program.
- Champions the waterpark guest relations and safety policies as a role model for all other team members.
- Assists with long-term planning and recommends improvements regarding Lifeguard policies and procedures to the Director of Operations.
- Performs duties of all Lifeguards and assists in other Operations areas as needed.
- Serves as primary Operations Manager during special events.
- Acts as Manager On Duty as assigned by the COO.
- Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
- Implements sustainable practices in daily tasks whenever possible.
- Performs other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- B.S. Degree in business administration related field required.
- Ability to communicate well both verbally and in writing required.
- Ability to work a flexible schedule including evenings, weekends and holidays required.
- Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.
- Ability to provide excellent guest service by positively interacting with guests and upholding the Make it GREAT standards required.
- Ability to develop and maintain cooperative working relationships with all Zoo team members and contacts regarding company business required.
- Ability to become a certified lifeguard instructor through Ellis & Associates ILTP program and maintain such certification throughout employment.
- Forklift certification required or ability to obtain within the first 6 months of employment.
- Ability to adhere to standard operating procedures including but not limited to safety protocols required.
- Possession of a valid Ohio motor vehicle operator’s license and a good driving record required.
- Ability to adhere to the Columbus Zoo and Aquarium’s drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion and follow-up treatment required.
- Ability to successfully complete a criminal history background check annually required.
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