Job description

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Galaxy Lead is responsible for working with business partners to review/develop/implement efficient reporting/insight tools within the 3rd party software under license (including freeware) by SDZWA. The Galaxy Lead must have strong Galaxy skills and ability to work effectively/efficiently across other applications. This position has at least one position reporting to them, which they have the responsibility of management and performance management and reports to the Galaxy Manager.

WHAT YOU WILL DO

• Responsible for oversight of assigned IT staff, including but not limited to, interviewing, hiring, training and performance management. Work with employees to correct deficiencies and implement discipline procedures, write performance evaluations, and establish staff development plans.
• Work with business partners to review/develop/implement efficient reporting/insight tools within 3rd party software under license by SDZWA.
• Support mission critical applications by proactively monitoring database systems to ensure secure services with minimum downtime. Provide technical and software support by assisting in troubleshooting, analyzing and resolving software issues.
• Manage the Galaxy ticketing environment while continuously striving for optimal efficiency and zero downtime.
• Create and maintain documentation which, includes current/future system data flow diagrams.

WHAT WE ARE LOOKING FOR
The ideal candidate will be an accomplished IT professional with experience administering Point of Sale systems in the attractions industry. This is a hands-on technical and leadership role with an emphasis on production support and application maintenance. Demonstrated experience doing administration and advanced configuration on the Gateway Ticketing platform highly desirable; Galaxy Systems Administrator Certification a plus. Extensive application troubleshooting experience in a client/server environment is a must as well as demonstrated proficiency in all aspects of MS SQL Server – scripting, data migrations, database administration and security.

• JOB EXPERIENCE
• Three years’ experience in supporting all aspects of large-scale enterprise systems required. (Hardware, software, security, access management, etc.) And
• Three years’ experience with integration methodologies related to On-premises and SaaS applications required.
• EDUCATION AND CERTIFICATIONS
• Bachelor's Degree in Computer Science or equivalent specialized training and/or 3+ years of experience required.
• SKILLS AND KNOWLEDGE
• Strong working knowledge of current and emerging IT products, services, processes, and methodologies.
• Knowledge of computer systems design.
• Programming and implementation of third-party application software knowledge and best practices.
• Effective customer service and interpersonal skills.
• Analytical and problem-solving skills.
• Demonstrated ability to work with others effectively in a diverse environment.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to manage multiple tasks with competing deadlines using effective time management skills.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Salaried Full-Time Exempt Position
• Salary Range: $94,800 - $104,820

Be an ally for wildlife by joining our team!
At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.
As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.
San Diego Zoo Wildlife Alliance is a drug free workplace

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