Job description
Collette is seeking Air Coordinators to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI. Remote candidates may be considered.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for?
Your journey starts here!
Position Summary:
Responsible for assisting air operations in securing air reservations, processing schedule changes, quality assurance, and with assisting travelers with changes to their flights for on tour emergencies. Communicate with travelers on any flight concerns and answer any questions they may have, providing the best options for the traveler.
Primary Functions:
- Create air reservations for travelers, meeting the requirements set for each tour series.
- Provide ‘Elite Air’ offerings to travelers to enhance their tour experience.
- Conduct quality assurance on all air reservations, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing.
- Responsible for analyzing the air rate obtained and compare to the group pricing to ensure the expected profit margin. Offer alternatives when the best schedule doesn’t meet the pricing.
- Communicate with group leaders to ensure expectations are set and work out options to meet their specific needs when challenges arise.
- Coordinate any changes on air reservations and provide a timely turn around on those requests.
- Assist with re-protecting passenger’s air due to any schedule changes on air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
- Research all service issues and determine best action for recovery resolution and report back to Manager.
- Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
- Maintain clean, organized, and neat work environment at all times.
KNOWLEDGE and SKILLS:
- Skill in customer service.
- Bachelor's degree preferred and encouraged.
- 2 years of experience desired that is directly related to the duties and responsibilities specified.
- Knowledge of air operations, quality control procedures and reporting documentation requirements.
- Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
- Microsoft Office program experience.
- Ability to work as part of a Team environment.
- Ability to communicate effectively, both orally and in writing.
- Ability to include organizing, prioritizing, and scheduling work assignments.
- Ability to foster a cooperative work environment.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to create, compose and edit written materials.
- Ability to plan and organize to optimize productivity.
- Ability to analyze and solve problems.
- Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Air Team Leads.
- Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.
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