Job description

Thank you for your interest in Lincoln Health Supply! We are one of the fastest growing medical supplies companies in our industry. Our aggressive approach has caused fast paced growth across our departments, and we are looking for an Administrative Assistant. If you are a quick thinker that has a positive approach and likes to work hard and have fun, please apply with us!

As an Administrative Assistant, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different health related topics, and acting as a liaison between our company, physician’s office, and patients. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

To be successful in this position you must love the phone and know how to use a combination of phone and other resources to communicate effectively. Additional duties for this role includes:

· Manages large number of inbound and outbound calls in a timely manner in accordance with company policies and procedures while achieving volume expectations.

· Respond professionally and accurately to callers, explaining possible solutions, and ensuring that patient’s feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing patient complaints.

· Handling patient, referral source, and administrative department inquires.

· Entering patient information into CRM software accurately

· Serving as a backup when other employees are out due to absent staff members.

· Communicate effectively and professionally with patients.

· Performs all other tasks and projects assigned by the Team Leader/Supervisor or Office Manager.

SKILLS HIGHLIGHTS:
- Proficient with Microsoft Office (Word, Outlook, Excel)
- Great communication skills written and oral
- Excellent work ethic and multitasking ability

QUALIFICATIONS:

· Bilingual (English & Spanish) required

· Minimum 1 year of outbound/inbound calling experience in a call center OR in a medical office/clinic or institutional setting preferred

· Excellent knowledge of MS Office and office management software (CRM etc.)

Ready to join a rapidly growing company in the healthcare space? Join us! We want someone who wants to grow with us today and for years to come! Submit your resume and we look forward to connecting with you soon!

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Miami Beach, FL 33141: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.