Job description
Ascend Vision Partners is a rapidly growing ophthalmology management group expanding throughout the Southeastern United States. We are looking for candidates to join our team of dedicated professionals who are excited to work for a company that is expanding quickly.
Reporting to the Senior Billing Manager, the Patient Account Specialist is client focused and assists patients with billing questions. He or she must possess the desire to learn and grow with a company that is rapidly expanding.
Responsibilities:
Reporting to the Senior Billing Manager, the Patient Account Specialist is client focused and assists patients with billing questions. He or she must possess the desire to learn and grow with a company that is rapidly expanding.
Responsibilities:
- Check the validity of credit and debit accounts
- Addressing and resolving patient questions related to account status, activity, and outstanding charges
- Research and correct cash application of misapplied funds and payments for patient accounts as necessary
- Post adjustments, transfer of responsibility, and refunds, when needed
- Issue receipts for received payment
- Post payments and adjustments, as indicated in the policy
- Manage and utilize time effectively, assist others within the department, to ensure department meets required service levels for improved customer satisfaction results
- Alert management to irregularities, patient trends and areas of concern
- Maintain communication with direct manager and promptly follow-up with other departments as needed especially when seeking further information
- Works in conjunction with the front desk staff and surgical schedulers to ensure clean billing
- Performs miscellaneous job-related duties as assigned.
- Participates in educational activities and attends staff meetings
- Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
- Assists in development and communication for key areas to improve accuracy and understanding of processes
Qualifications & Skills:
- Proficient in computers and relevant software applications and practice management technology
- Possession of strong problem-solving skills and sound judgement
- Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals
- Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly
- Ability to be proactive and take initiative
- Exhibit high level of quality through attention to detail and monitoring work
- Possession of strong organizational skills
- Excellent verbal and written communication, as well as exceptional interpersonal communication skills
- Ability to work independently on assigned tasks, as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgement
Preferred Experience:
- Customer service
Work Environment & Physical Demands:
- Work is performed in an office setting.
- Physical demands of position: sitting, standing, walking, typing, phone communication, face to face conversation
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.