Job description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Manager

PLEASE NOTE: This position is located on site in Del Rio, TX.

We are currently seeking an Account Manager to oversee operations and drive relationships, client satisfaction and compliance. Our preferred candidate will be experienced in all areas of Facility Management and Base Operations Support (BOS), Emergency Management and Disaster Recovery, Building Infrastructure Systems and Design and Construction.

Account Manager Responsibilities:
Deliver High Client Satisfaction
Ensure 100% site availability, no down-time and no impact to client operations or delivery of Scope of Work
Ensure “best in class” processes and protocols are established, implemented, and managed on the account
Support financial wellness of the business by driving initiatives and efficiencies that result in cost savings and improved performance
Understand JLL’s strategic initiatives and business goals and align these to site operations by displaying excellence in thought leadership
Align with client on key priorities and execute a strategic Account Plan that delivers those priorities
Develop favorable relationships with existing and new client contacts
Communicate well at an executive level and display deep knowledge of operational detail
Build and Manage High Performing Teams
Ensure that high performing teams are consistently in place with no gaps in contract specified personnel requiring specific licensing, certifications, training, or other required credentials
Improve team performance through regular coaching and feedback; provide recognition and swiftly address and resolve performance issues
Understand client’s key business drivers; focus teams to ensure priorities are aligned with our deliverables
Embody JLL’s values and core behaviors of collaboration, integrity, excellence and safety
Advance JLL’s diversity and inclusion priorities by focusing on hiring, rotation, promotion and succession planning
Achieve Financial Results
Develop and manage account budgets. Ensure budgets incorporate all costs associated with contractual deliverables and support adherence to JLL growth and profitability targets.
Successfully manage contract requirements and navigate resolution of issues effectively and within contractual and governmental requirements (acquisition, environmental, etc.)
Contribute to the Growth of JLL’s Service Delivery and See Opportunities to Drive Sales Strategy
Proactively identify areas of opportunity that will benefit the client by incorporating new JLL solutions (innovations and technologies) into account operations
Partner with JLL Business Development teams on new business pursuits as required
Qualifications
Bachelor's degree (BA/BS) from four-year college or university
10+ years’ experience in Base Operations Support (BOS) and Integrated Facilities Management (IFM)DoD (Army, Navy/Marines, Air Force) BOS / ISS
GSA IFM
DOE NNSA FSS
Regional Service Contracts (SASCs / MASCs)

Understanding of Union labor contracts
Ability to travel as needed, sometimes with short notice

Preferred
Knowledge and experience working Federal government contracting efforts
Knowledge and experience managing various contract types (FFP, CPFF, CPIF, FPAF, etc.)
Experience working as part of a team with Business Development fundamentals of pipeline management, opportunity capture plans, competitive strategy development, etc.
Thorough understanding of IFM maintenance commercial best practices, employed technologies, labor and subcontracted solutions
Awareness and understanding of Reliability Centered Maintenance (RCM), IDIQ Management, and Capital Planning

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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