Job description
Description:
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Oversee help desk and ticket systems and assist in all functions of business operations.
- Administrative duties as requested.
- Knowledge and background with hardware & software.
- Maintains customer records & client relations.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Inventory management experience a plus.
SKILLS AND ABILITIES:
- Experience with Windows XP/7/8
- Experience with Microsoft Office
- Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and wireless
- Familiarity with Microsoft Windows terminology
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Excellent oral/written communication skills
- Bilingual a Big Plus.
- Bachelors Degree preferred
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.